Quest Diagnostics

"I went with boy who is 15 years old. First time blood test, he was very anxious . I told him not to worry, it’s just a little pinch. But the nurse was very rude and she hit the wrong spot. At first I thought that my son was just complaining but after 24 hours I noticed that his arm swell and he kept complaining that his arm is hurting. I will never go to that facility again. It’s at 150 Lockwood at new Rochelle. Shame on you nurse."

"I’ve been coming to this quest for a while but today the staff was extremely rude & I waited an 1 hr, my appointment was for 10:30 but I needed a new authorization form she never came back out to ask if I’ve received my form & when I asked her she said I was supposed to let her know but there is no way to let them know. This is my last appointment here at this quest location."

"Perfectly fine. I was in and out in less than 10 minutes. Sure, the facilities are old, and a bit run down, but the experience was perfectly acceptable."

"Medina is terrific! She keeps her space clean, very efficient with all aspects of phlebotomy, slight stick NO pain. I've had appointments (recommended) and also treated as a walk in. Best place for labs ever!!!"

"Quest needs to do a better job staffing its locations. There was only one person in the office who was both the receptionist and the phlebotomist. The poor woman. She was so nice and super attentive to my daughter, but it was quite obvious she was overextended. I have been to this location once before in November of 2021 and dealt with the same situation: the receptionist and phlebotomist are one and the same, dealing with a roomful of impatient people. Clearly someone at Quest can hire more people and not cut corners so there's only one person in the whole office. That's ridiculous. No wonder people leave negative reviews. She's the only one there and it's been like that for years! What the hell, Quest? For whatever it is worth to others, I arrived at 7:55 for a 9:20 am appointment. I wasn't seen until 9:40. My very incorrect assumption was that if there were actually more people in the office, they'd be able to see us earlier, but that didn't happen (which was fine, our appt was at 9:20 and we didn't have any special sense of entitlement). There were so many people waiting and as people arrived, our appointment time kept getting pushed further and further down the list. People even walked out because of the staffing shortage. One woman arrived at 8:45am just to drop off a specimen, and had to make an appointment at the kiosk (which had her sitting in the waiting room until 10:30). If someone was at the desk, they could've taken the specimen. No one should have to sit in an office for ~2 hours and make an appointment to drop off some poop. The phlebotomist did the right thing (for the others who were waiting) by making her wait for the next available appointment, but if there was a dedicated receptionist, she would not have had to. I did my due diligence and see Quest has dozens (hundreds) of job vacancies, but are they hiring locally in New Rochelle? Nope. Do you guys not see this as an issue, James E. Davis and co? Someone at corporate needs to deal with this. It is 18 months now since I've been aware of this and this is not okay."