PetSmart

3865 New York 31, Liverpool, NY 13090

● Closed

4.2 971

Location & Phone number

Hours open

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About Us

Reviews

Location & Phone number

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3865 NY-31, Liverpool, NY 13090, United States

315-652-1627

petsmart.com

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About the Business

PetSmart is a leading pet retail store located at 3865 New York 31 in New York, United States. This store offers a wide range of products for pets including food, toys, accessories, grooming supplies, and more. PetSmart also provides services such as grooming, training, and veterinary care. With a knowledgeable staff and a commitment to providing quality products for all types of pets, PetSmart is a go-to destination for pet owners in the New York area.

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Hours open

Monday:

9:00 AM - 9:00 PM

Tuesday:

9:00 AM - 9:00 PM

Wednesday:

9:00 AM - 9:00 PM

Thursday:

9:00 AM - 9:00 PM

Friday:

9:00 AM - 9:00 PM

Saturday:

9:00 AM - 9:00 PM

Sunday:

10:00 AM - 7:00 PM

Reviews

Hannah:

"I have visited this store 3 times in the last 3 weeks to buy Christmas gifts and regular food. Each time I've had a bad experience but last night was the worse. What is the point of having people working if they don't want to help? I asked boy working if he knew where to find Natural Balence cat food and he just shrugged and pointed and told me to look on the other side of the store. Ok? Before I could ask where he ran off and was playing on with his phone. Once again what's the point? And in front of a customer who needs help. He is very unhelpful. I tried to ask the girl working by the animals and she kept ignoring me and talking over me to the boy. I almost walked out but came back in and asked the girl at the register because she was standing there and she told me an idea but what I needed was not there. Which is another problem I cannot find the things I need at this store, you need to be ordering more product of what you sell. I find it very hard to believe that you have employees unable to help people or just unwilling to. This is not my first choice of a pet store but I do not want to drive to cicero everytime as I live here in clay. I have read other reviews and clearly this store does not care if their employees are rude and unhelpful. Retrain or fire them"

1 year ago

Bret Hartman:

"Called to see if the dog food flavor my dog eats and the gentleman that answered the phone was very nasty saying it says right online we don't do stock checks over the phone. So instead of getting my business I'm buying it online and this store will never get my business again. Another example of terrible post COVID customer service it's everywhere. This was the Clay store by the way."

1 year ago

Dylan R:

"Let me say that PetSmart upstate New York is a complete joke . Brian the manager at this location is even more of a joke, untrianed miserable person who hates his job and treats customers with no respect. In NYC I have never had an issue but they need to get better trained employees upstate . This store is run like a joke"

1 year ago

Jennifer Muhl:

"Absolutely worst place to take any animal. I asked that he not be shaved down"

1 year ago

Andrea Gibbens:

"Found a cute matching leash and collar here for a photo shoot for my dog"

1 year ago

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PetSmart

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Hours open

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