Alexandra Ming Dow, MD

"Dr, Alexandra Dow is without a doubt the best PC doctor I have ever encountered. She is so thorough. She did more varying blood panels than I have ever been administered, even by doctors that were trying to figure out more serious issues. She asked deep, hard hitting questions I have never been asked, but so important, including mental health. She figured out I was anemic and had a B12 deficiency. What? And we fixed it! The blood panel was extensive. Her numerous follow up notes to me in the portal were lengthy and highly detailed. More than one synopsis. She kept adding more notes over the next few days. And all of this was after I was 20 minutes late. I am never late. Usually early, but I confused my appt time. I was shocked at the kiosk when it told me I was too far past my appt window. I thought they were wrong. They could tell how shattered I was because I’d already waited a month or more. I almost started to cry I was so overwhelmed that I’d missed my appt grace period window. They took me in anyway. So I thought it would be a 5-10 examination. No! 55 minutes. I have never been treated so respectfully, kindly, empathically, and caring. She wasn’t irritated or impatient. Nor were the nurses. All so understanding and kind. Dr. Dow stands out among doctors. She will always be my PC. I just can’t give her enough accolades. She is an amazing and caring doctor. The kind we always hope to find, but rarely do. Thank you, Dr. Dow. So much!"

"Unresponsive. Took 3 calls to get a late response to an ear infection. Failed to refill needed prescriptions after leaving a detailed message and I ran out of meds."

"The doctor abruptly cancelled the appointment because her indifferent office manager was taking too long verifying new patient information. The office manager left without even apologizing for my trouble. It was a very negative experience overall and as a new patient I felt unwelcomed. I reached out to the owner but besides a polite email, there was no follow up addressing the issue. Thanks."

"Dr. Dow is very thorough and great for regular, routine checkups, however the practice was not helpful during a very rough few weeks of a medical emergency -- one that I had been under her care for at the start and that she told me was serious and should not be ignored. As the problem continued and my condition worsened despite the antibiotics that were prescribed, she had no sick visits available and was not accessible even for a simple phone call (all during business hours and on weekdays), despite my calls and emails on the app. I pleaded with the front office to please have her call me to get advice or even switch the antibiotic and each time was told to either wait for her next available appointment (over a week away) or go to the emergency room. Zero flexibility to fit me in or even get another doctor to call me -- was constantly told everyone was busy. Since she was the one who originally treated me, I was shocked by the fact that I was being told to go to an ER -- this was not ER worthy, but was still painful and serious nonetheless. And, as a mother of small children whom I would have to find care for in order to sit hours at the ER, this seemed insane. Plus, it was during high infection rates of COVID, so the last place I wanted to be was in an ER (my issue was not COVID related). It was VERY disappointing to not have her serve as a quarterback for me given her role as my primary care physician. When I spoke with her, she was cold, curt, and made it clear that their practice was not set up in a manner that can do much for these situations unless they had sick visit appointments available and that they are very busy. She again advised that urgent care or ER is my only option. I was shocked."