The Grand Rehabilitation and Nursing at Chittenango

"My 85 yr old mother was there for 2 days in August, 2023, for rehab. She fell out of bed on her second night and broke several bones. There was no rubber mat on the floor, and we have no idea how long she laid there. She remembers laying on the cold hard floor between her bed and the wall yelling for help. She has not yet recovered from this trauma and may not. No one should ever go there, and they should be shut down. It was also very very hard to get assistance when we pushed the nurses button. One day she sat in a soiled pull up for almost 3 hours waiting to get changed, and she cried the whole time she was there!"

"My husband is at the Grant for rehabilitation. The rehab center is great but the nurses on the weekend don’t come when you call. The aids do but when you ask for a nurse they never come. He just got here two days ago. And no one comes when you call. One wouldn’t get him a bandaid when he was bleeding. Told him it’s ok if he bleeds on that. They wouldn’t empty his urinal. Told him they don’t change it every time. He can’t walk that’s why he needs rehab so he needs help getting up and to the bathroom. ."

"My mom was at another facility and was declining rapidly after being there 2 months. She was taken to the Emergency Room and put on a ventilator with acute respiratory failure, sepsis, cellulitis and severe UTI. She was there for rehabilitation following a stroke in December 2021 and lost a significant amount of weight on a feeding tube within 3 weeks of being there. When the hospital discharged her, we went over options for a new rehabilitation facility. The Grand in Chittenango accepted the request. As we got mom settled, each of the therapists assigned to my mom came in to meet her, assessed her condition and spoke with us about the plan of action. She has been there now for two weeks and has greatly improved. The Doctor comes in several days a week and any plan discussed is put into effect that day or the following day. The staff is attentive to her needs, they call me with updates and are always available to speak with me about her treatment plan. The facility is kept clean, the employees follow strict covid guidelines and go above and beyond to ensure her safety there. It's been nothing thing but a positive experience for us and I can go home at night knowing my mom is in good"

"My dad has been declining in the past year and we needed help and found The Grand. It is in our quaint hometown where we feel he is at home. We visit quite often and see a lot. We see all the staff taking great care of all the patients. We have never witness any wrong doing from anyone. Their staff is a blessing to my family and they will be a blessing to you too. This is a very hard transition for all people involved and they have made it Comfortable for all. They are making changes everyday and updating the property. It is very clean and things are well taken care of."

"I came to the Grand after aggravating my left hip after hip replacement surgery In February. From the moment I got here I have been treated with kindness and respect. Anything I’ve needed has been provided and more. The staff has been caring and competent when I needed them and have even gone above and beyond in a many instances. The Rehab staff is knowledgeable and has great personality. They challenged me and made me laugh. I really felt like I was around family everyday. During such a trying and uncertain time it was nice to feel like I was taken care of. I would recommend the Grand to anyone seeking care or rehabilitation."