Safeguard Self Storage

"Servicio, fantástico. Ms.Rockelle is a profesional young women who explained and dedicated her attention in making sure the rules were well explain. Thank you so much"

"Omgeeee The staff is amazing and helpful especially while the customer is under much stress .. Rochelle assisted me today at the front Desk .Rochelle was amazing .great attention to customers concerns and she pays attention to detail very courteous and informative and insightful of Customers inquiries . I’d definitely recommended others"

"They start off with low prices, and after a couple of months, throw in hidden charges the rates go up amd then they say insurance for the unit which was just added to my account 5 months later without noticed. The storage unit is clean and quiet. I just don't agree when companies trick you into doing business with them, and once you in all your stuff moved in, they just start adding extra fees. No good knowing that people are not going to want to move their heavy items to another storage facility. Customer robbery, in my opinion. What do yall think?"

"Pros-Very helpful customer service, very clean space, easy loading. Safe and secure. Cons- Very confusing with the prices. Reservation made but doesn't hold price or the same unit. It was like starting over again when I went back to secure unit, had to have more money than I was initially told."

"Had I given a review in 2020, it would be 1 star. But I waited til I moved out to measure the overall 2.5 year experience. I took over 2 units after my brother passed in Dec 2019. The process was annoying. Mostly, I would get different information depending who answered the phone. It seems they deal with a lot of employee turnover, or they get coverage from multiple sites as I never saw the same person working there twice (though I admit I rarely visited). I had an issue paying my bill on time once and was met with a great deal of sarcasm and condescending behavior when I asked for courtesy. I was pretty much told to pay my bill or they would sell my stuff (I was only about a week late). Their late fees are excessive compared to other storage facilities by the way. 1 time late in 2.5 years and it was an unnecessarily unpleasant conversation dealing with the person who claimed they were the manager at the time (Jermaine I believe was his name). The other issue I had was rate increases. They were renting same sized units for a lesser price but wouldn't honor those rates. The only work around was to rent the unit under someone else's name without their knowledge and move my belongings. Which I didn't want to do. I attempted to escalate both issues with a District Manager and never received a response. A corporate call center associate assured me on two different occasions the person was notified. But they never reached out. No email, no phone call. Just ignored my request to discuss the issues. On the bright side, the place is immaculate. Priced competitively (before increases). No visible rodent issues. Carts and step ladders available to use. Secure elevator access. A 4 car loading dock. Easy and secure way to pay your bill online. I would definitely recommend the facility. But personnel is a mixed bag. Just hope you don't have any issues that will require management's involvement. If the "manager" in 2020 wasn't so condescending and the District Manager simply returned my call, they would've had a 5 star review."