CityMD Bay Shore Urgent Care - Long Island

"Medical staff were very communicative and helpful. Facilities were very clean as should be. I felt I received complete and accurate diagnosis and treatment. Highly recommend."

"Love how they treated me there at my first visit I explained to them my situation & they helped a lot & treated me like I actually mattered to them & I will forever appreciate them for that Dr.Kapoor & his whole team awesome staff in there ! Highly recommend u guys to go in there especially if you just need a physical or something like that they also work very fast to treat you won’t have u sitting there looking stupid in the waiting room like all the other places out there."

"Overall the doctors care is great. But the receptionist and assistant have terrible attitudes. They disregard and talk over you as if what you are saying is not important. They only listen to what they want to listen to."

"Rude staff.. I came in here with a broken leg and two crutches. No one offers to help as they see you struggling in a disabled condition. No compassion at all. No politeness and just bad looks and sighs while walking to the waiting room because obviously it’s taking me a bit longer than usual. lots of snatching and eye rolling from medical assistant. She didn’t even help to sit me down. Left me there holding my crutches until I asked her to please take them and place it somewhere where I wouldn’t just let them fall on the floor. This staff team changed dramatically. When I say I couldn’t believe how they were so dismissive of me as a patient I am appalled. I used to come here and staff was friendly and willing to help. Doctor didn’t even come in to tell me they couldn’t help me with what I was going in for.. instead they send in the same rude medical assistant to basically say “sorry can’t help you, you can go to the hospital” meanwhile they told me on the phone they would help me w my particular visitation.. please train office staff to tell people certain protocols during an initial call. struggled to get to this location just to be rejected.. this location has no organization. Don’t waste people’s time. Train staff on how to be polite, compassionate and patient. Ask someone if you need help if you see them struggling."

"All the staff members we encountered were polite and without the usual clinic attitude. Self-pay patients can expect to pay $225 per visit and most insurances are claimed to be accepted. We were seen by Dr. Kapoor who gave us the right amount of time to make us feel we were heard. Urgent referrals were given and all work was documented. X-ray copies were provided via disc. All in all, one of the best CityMD locations."