St. Luke Health Services

"My mother was at St. Luke's for short-term rehab after an accident. She received wonderful care. The nurses and staff were exceptional at keeping me informed and very helpful with suggestions to keep her progress going after discharge. She's home and doing well."

"I recently started employment here and so far it has been a great atmosphere. I hope I can make a difference here and with the residents. I look forward to working with so many great employees and learning more about the nursing field. I have not had a bad experience with any of the residents or other employees. The administrators have been great to work with and I'm so thankful they offer the CNA training program. I hope more people give St. Luke a chance to see that it really is a great place. I look forward to spending many more years working here."

"I had the displeasure of being employed here it was great and the aids were wonderful until the facility thought it was acceptable for a nurse by the name of Carey Lynn to punch me in the back of my head In the presence of residents, so you should know that’s who’s taking care of your family members. I wouldn’t put a floating gold fish in this facility (They say they don’t have me listed as an employee however I will not give my real name as they have threatened me to keep quiet before) I wouldn’t have the name of the nurse if I hadn’t worked there before they fired me one day before I was unionized"

"My mother has been there twice, currently temporarily--but while there if someone is concerned they have a UTI, it takes an awful lot of days/and calls to actually get someone to give her a urine test. Someone elderly with chronic UTI's should not have to wait so long. Also some medication decisions that were made before entering St Luke's by her family AND family doctors- were completely overlooked and someone made their own decision about dosing. Dosing that causes more falling/confusion. I am very disappointed in the care and will not use St Luke's again."

"My dad spent about 6 months there and I was not pleased with the lack of medical care he received. The person in charge of nursing, Sandy Ford, was not available nor accommodating in any way. When my father needed a shot to stay well I had to transport him to his kidney doctor in North Syracuse because St Luke’s “wasn’t sure they would be reimbursed”. When he became anxious they gave him a psychotic drug to calm him. They called me to tell me my dad was acting up and at first denied they gave him anything. After I accused them of giving him a drug they confessed they had to “calm him”. An elderly person with dementia cannot be given a psychotic as it has the opposite effect. His kidneys were weak so the meds took 3 days to clear. Another instance, when my dad became very dehydrated, they would not send him to the hospital for care. I was told they didn’t want him to leave and they “would not hold his bed for him “. I decided to load him in my car to the hospital. Doctors assured me I had done the right thing and He was given blood transfusion and recovered nicely. Head of nursing suggested palliative care for him which basically lets the person die without medical treatment imo. Not really sure if administration is aware of any of these issues. I have talked to others whose parents were patients there and they felt exactly as I did."