Precision Compounding and Wellness

"We are a Doctors office sending prescriptions to Precision Compounding pharmacy. We used to get great service with prompt turn around time. Since last year the quality of compound is not the same and it takes a week to process the script, the staff is incompetent, rude and not intersted in providing the prescribed medications . We hope they will improve and the patients will get their medications without any delays"

"If I could give them negative 10 stars I would. I have been trying to get my prescription since 12/8/2023 (today is 12/21). Each time I call it is long wait times with the same unprofessional and rude guy that answers (with laughing and joking in the background). My prescription shipping/tracking states label created and then shipment canceled. Trying to find out why and just keep getting transferred to their so-called shipping department where it just rings and rings. I have now contacted my provider and let them know the situation - waiting to hear back. If this is the pharmacy my provider wishes to keep using then I will be changing providers. RIDICULOUS. Literally feels like 3rd world country healthcare these days and don't get me started on customer service."

"Had dog medicine converted into a liquid. My dog would fight me to take a pill now he loves the new tasting medicine. If I could give 10 stars I would. Excellent customer service, fast service, and answered all of my questions. The best pharmacy for people and dogs. They even delivered."

"Ever since I moved I’ve had nothing but horrible experiences from this pharmacy. To start, my current doctor who sends prescriptions in here only knows my current address. I called this place to confirm my current address once it changed. I got the package sent to my old address which thankfully was in the same city otherwise that would’ve been a major issue. I called them and told them to delete my old address they said “ I did”, and we confirmed my current address. I got sent the package to the right address the next time. This past time I got it sent to the wrong address again! I wasn’t even aware the package had shipped but thankfully received a text from the current tenant telling me about it. No one ever tells you their name at this place so you can’t ever point to who specifically you’re talking to that’s made an error but honestly everyone there is horrible. I’m pretty sure I spoke to the same guy twice having him verify each time my old address was being deleted only to clearly have that not be the case. In addition to that issue, my doctor accidentally sent in another medication that I usually get elsewhere and I was charged overnight without any approval on my side despite it being a new medication. I called and the rudest employee there (whose name I also of course don’t know) answered the phone. She said “hello” in the snarkiest tone you could possibly imagine because I guess I’m inconveniencing her by having her actually do her job. I asked about the additional charge to my card and explained the situation and she told me a label was already made so there was nothing to be done. We all know labels can be thrown out and a new one can be made right? After having to argue and explain again why it seems like an easy fix especially since they didn’t do any type of verification with the new medication, I finally got transferred over to another woman who got everything sorted. I still haven’t gotten a refund for the medication I told them I didn’t want. Hopefully they didn’t send that anyways even after telling me they took it out of the order. I just don’t understand how a company used by so many providers can screw up so badly all the time and continues to act like it’s the patients fault. It’s really sad to see. I will say at my old address I never had any issues directly from them aside from people who sounded miserable whenever you called in for refills. I will be switching to a local compounding pharmacy now though because I’m tired of the stress that’s being put on me from dealing with their mistakes with prescriptions that shouldn’t be messed around with."

"Have successfully been using this pharmacy once a month all year. They get my medication mailed out 2nd day air on time, and send me the tracking information. They sent my medicine faster, with an ice pack, during the hotter months. Truly appreciate the quality service and products."