St. Lawrence Health System Medical Campus

"One of the worst experiences I ever had with healthcare. Short version: Dr. Hasbeek attempted to schedule me for medically unnecessary surgery and someone in his office filed my worker's comp paperwork to the wrong employer. Long version: I had a referral that I didn't want to follow up on because my hand was healing well on its own. I explained this on the phone and at first the PA said okay, it was my decision. But then later that day I get another phone saying they really want me to come in. They talked me into coming in for an evaluation. At the evaluation, everything seemed okay. The PA said x-rays looked good and she wasn't sure if they would have me back for surgery or just monitor the situation. I tell her for about the 5th time that I don't want surgery. Then I get a voicemail saying they want to schedule me for surgery. I don't follow up any further because I don't want the surgery. I don't see the point of cutting back into a wound that is already partially healed, and their own examination found it was healing well. By this point I get the distinct impression that Dr. Hasbeek is more interested in filling his schedule than actually making sure I am okay. I also get the impression that he was telling the PAs working under him to be more pushy with me than what they would have done on their own. The PAs were the ones handling pretty much all direct interactions with me, and it was probably awkward for them to be stuck in the middle between a doctor with an aggressive treatment approach and a patient who wanted to put more faith in the body's natural healing process. A week and a half later, my hand is still healing well without any surgery, and I get a notice in the mail about my worker's comp. They have filed it with the wrong employer and now I will have to waste more time calling to correct the information. The mistake about the employer is somewhat understandable if that was the only problem. I was handling Starbucks products when the original injury happened, and they sent the claim to Starbucks. But trying to manipulate me into having surgery that I didn't need and repeatedly stated I did not want? That is blatant abuse of the insurance system, and it just shows a lack of respect for patients. Just because you can do surgery and there's a chance that it could have some benefit doesn't mean you should. Every surgery also comes with risks and recovery time, and that is not something every patient wants to deal with if they don't have a life-altering problem. There might be some patients that have the same kind of injury as me and they want to have surgery, but it wasn't NECESSARY. I'm very glad I didn't go for the surgery, and I wish I had stood my ground and refused to go for the evaluation too."

"They have been excellent with taking care of my husband's broken arm."

"They are very thorough and they are very pleasant"

"This rating is on the facility itself, not any of the DRs/Offices inside. There is plenty of parking! The building is brand new so it's really nice inside. It's very open, and gets a ton of natural light. The building is currently various DR offices. Eventually it will become the hospital."