Eye Surgery Center of Westchester

"We had a scheduled cat Hera surgery for 6:45am. The anesthesiologist had covid so they called to reschedule for later in the morning 10am. Then I was called again and was told to come in for the afternoon (2:00pm). Well since I had to take off the rest of the day, I had to go to my new job to go find someone to cover my afternoon shift since they were going to do it in the afternoon. My phone had died and they state they called over 8 time because Dr Dean Polistina came in before 2pm and needed us to come in earlier. But since my phone was dead I didn’t get any of the calls. So now after this was scheduled for weekend, then hours before it was rescheduled we were told to go home and reschedule because the doctor came earliest the scheduled time and we did not pick up the phone. Like dude you could have maybe waited for the patient at her scheduled time. Super unprofessional will be reporting this unprofessional and uncoordinated “doctor” and facility anywhere and to everyone who would do something about this."

"Would give the place 10 stars of I could. Dr. Brown was fantastic as were the receptionists, nurse's and staff. Had cataract surgery and go back in two weeks for other eye. Looking forward to it."

"First time there for right eye surgery for cataracts the place with spotless the people that worked there were very professional and they did a very good job on my eye I'm due for the left eye and Best decision I've ever made picking this place"

"Had an appointment waited 2 hours for him to see me I complained to the nurse that the wait was outrageous. When he finally came in he told me I had something wrong with my cornea. I asked if there was an operation to fix it. He told me no nothing he knew if but if I wanted to check something experimental, I left petrified. I went to a cornea specialist . Did tests a number of tests. Nothing wrong with my cornea. Nothing. Maybe he didn’t like that I complained about the wait. Stay away from this guy. Scary to think that he is still in practice."

"I am writing this review at 7:28am after dropping my off at 7:15am for surgery on 6/10/2020. I rarely leave reviews even after receiving poor service. However, the reception crew at this establishment is utterly horrible. The first nurse had an attitude and a half on her. She was extremely rude and unhelpful. She refused to let us talk and all she barked was “YOU JUST NEED YOUR INSURANCE CARD”. After being shouted at for a few minutes, by her, I was told to call the office so they can have my number on file. So I called and was met by another gem. This one was worse than the first. While trying to explain why I was calling, I was cut off mid sentence by the receptionist talking to me like I was a 5 year old with special needs. Never have I witnessed such anger and hostility from multiple employees in a very short period of time! It is beyond my comprehension how you can be so sour at 7:15am. Especially if you are in a role that should be focused on making the patient and their family members feel as comfortable as humanly possible. I would like to rate this reception crew negative 5 stars because they have mastered the art of incompetence."