Lowe's Home Improvement

"Do not purchase an appliance from here. I trusted Lowes with an install of a new stove after my home was damaged with major water damage. After the water damage, I returned to a home with brand new floors - it was quite exciting! I then purchased a stove from Lowes and the third party installers they hired put a huge gash in these brand new floors. Lowes refuses to rectify the situation - I've called the customer install line numerous times, never being able to get through to a manager. The best they could do is a $100 gift card. I trusted Lowes to get the job done efficiently and effectively, and I'm left with a huge gash in my new floor that they feel $100 will take care of. Unacceptable. To fix this portion of floor will require all surrounding flooring to be cut up and replaced. Absolutely not. They refuse to put me through with a manager. I'm appalled and will not return here for business."

"I use to enjoy shopping at this Lowe’s unfortunately management is terrible… they keep hiring new employees and getting rid off the good ones… We buy quite a lot, since we are a big construction company… Every time I have to return something I got a really bad attitude from some employees. I asked for the manager and she refused. After insisting for a while the manager showed up and insisted of trying to resolve the issue, just make it worse. I ended up going to a different Lowe’s and they solve the issue in less than 5 minutes"

"My husband and I just purchased all of our kitchen appliances from Michael at the Lowe’s in Middletown. He was so patient and attentive and helped us through everything. We originally had a completely different brand and color scheme planned out but due to manufacturers back order and the unavailability of color he helped us switch to a better brand, which also saved us a bunch of money we were anticipating on spending(wooohoooo!). Michael, thank you for your help and patience, you were amazing and we are so grateful for your help this evening! We highly recommend Michael for all your appliance needs, you will not be disappointed! :)"

"You can buy almost anything here. They also can make key copies which is very helpful or use their key kiosk if you order. Be aware there is no way to tap and pay, I only had my phone so couldn't pay- great thing my sister was 1 aisle over from check out and came and let me use her card. Make sure to have a physical card - no apple pay, samsung wallet etc."

"Yesterday I visited Lowes. Lowes is known for never having a register open operated by an employee. They force you to use self check out which you get no discount for. Upon my visit Yesterday my wife and I approached the self check out as no registers were open. We found two self check outs off and the other 2 in the middle of use with no one in site. Did not see an employee. Finally an employee shows up and my wife said none are working. The employee says with an attitude "well someone must have touched them". Then the employee went over to help someone else instead of simply clearing a screen so we could ring ourselves up for free. I then said this is ridiculous to wait this long to ring myself up when their are 4 registers I can't use and told my wife we are leaving and we will go somewhere else. The employee heard this and did not offer to help at all. By the way the store was definitely not busy. So while walking out I decided to go back in to customer service for the sole purpose of asking a Lowes manager why they can't just open a register. My wife and I went calmly to customer service and waited on line. While on line the employee who was nasty at self checkout saw us and brought our cart we left at self checkout. Now the employee says they will ring us up but yet didn't offer that when we at self checkout. I'm assuming this offer came from the fact that we were obviously annoyed and were going to talk to a manager and the employee assumed it was all about them. I refused the employee at this point since the employee still had an attitude. I said I am waiting to speak to a manager and not to be rung up at this point. The employee then shoved the cart in mine and my wife's direction and started calling a manager saying their was an irate customer which was extremely comical, so much in fact that I mocked the employee saying it. The employee was irate. When the manager showed up I explained. I asked the manager why can't they just open a register since its not even busy. The manager said the employee had to watch self checkout. I mentioned that obviously the employee isn't very good at this considering the registers all had different issues and there wasn't one customer at them when we walked up. The manager had no excuse for this. We shop at Lowes quite a bit and have noticed the same employee's attitude one more than one occasion. Lowes is a store for customers to buy home goods, not deal with attitudes from your special employees."