Best Buy

"The sales associate was very friendly and professional and also very knowledgeable when I asked about the difference between the gaming PCs. The store was nice and clean and so was the parking lot. Would recommend coming to this location."

"I recently had an unfortunate encounter at the Best Buy location in middletown where I placed an order for same-day pickup. The experience was far from smooth, and it has left me quite disappointed with the overall service. Upon arriving at the store, the staff seemed unable to locate my order promptly. Despite my expectations for a quick and efficient pickup process, I was informed that if they couldn't find the order, I would have to return on another day to retrieve it. This was not only inconvenient but also frustrating, as it negated the purpose of opting for same-day pickup. The lack of organization and the apparent difficulty in tracking orders raised concerns about the operational efficiency of this particular Best Buy location. A key aspect of any retail experience is reliable customer service, and unfortunately, it was lacking in this instance. I believe there is a clear need for improvement in order management and communication processes. Customers should be able to trust that their orders will be handled with care and that the pickup process will be hassle-free. In this case, the experience has left me questioning whether I can rely on this Best Buy location for future purchases. I hope this feedback serves as a constructive critique, urging Best Buy to address these operational issues promptly. It's crucial for businesses to prioritize customer satisfaction and take steps to enhance their services based on valuable feedback from customers like myself."

"Jay a very great person. Speaks both languages to help me and my mom. He assisted me right away and didn’t hesitate to help. Very respectful young man. Very much recommended."

"Best buy... I always love and hate you so... You have great hours but nothing in stock. You have a huge selection but never anyone to help you. If you do find a worker they tell you it's not their area and go to customer service which has no one working. Than you go back to find the person, who just 2 seconds ago sent you to customer service, gone like they never existed... so I leave and order what I wanted online at Walmart or Amazon... oh well..."

"I highly recommend Michael for any and all your needs regarding tech products and services. I have to say I had some issues with a return, however Michael was there to help with the process and it turned out to absolutely perfect. In addition, he is a highly skilled technician who is able to provide beyond excellent service. He is highly knowledgeable, communicates effectively to make the best use of the products purchased, has a wonderful personality, and overall outstanding service! I believe he deserves more than 5 stars! He is a team leader to say the least. Best service I have ever received in and out of the store with the set up. Thank you Michael!!!"