Avis Car Rental

"Amazing Location , and wonderful staff. I recommend them 100% . I came into avis hoping to rent a vehicle to my liking which is hard these days but lucky for me they hooked me up. and did just that lol I was so happy and pleased . Will definitely return here for future rentals"

"I came to return a car I rented and get a new car. My original car had an issue with the gas meter - even though it was filled three blocks away on the ride there it said it was at 3/4. I tried to fill it again and it wouldn't take anymore gas since it was full. The guy behind the counter could not help me, I had to call customer service to remove the not full fuel tank charge. Seems odd - I assume dealing with rental return issues would be part of the in person customer service. But I did call them and it was handled. But it took more time. On to the new rental. The first one I was given was so disgusting and the seats were stained and the bumper in the front was coming loose so I requested a different one. There wasn't one available so I will take one at a smaller class. I was testing the car seats in a potential rental to see if they fit and one was on the floor in front of the car while I was putting them in and the employee bumped into it with another car he was moving. OK, no problem it happens, thankfully it wasn't broken. Now we're at the counter and even though the new rental is supposed to be cheaper, it seems to double in price. The guy behind the counter is helping other people, between helping me and not communicating much of anything with me and now it's about 5:40pm. I said I am confused. I'm going online and renting a car and it's saying it is cheaper and his response it's wrong it's wrong it's wrong. "Good luck, I'm telling you what it is. I'm leaving here and locking up in 20 minutes with or without you renting a car and after that we'll have a problem, but it's ok we have a good relationship with the cops". So I said "what you're threatening to call the cops on me? for what?" and his answer was "makes no difference to me there is a camera on me and this conversation the whole time". This is how you treat customers? First rental has an issue, second potential rental has an issue, there is a pricing issue, and somehow my frustration is unwarranted? The answer is a car drove in within the 20 minutes of closing that did fit whatever my original quote was but wasn't cleaned since the cleaning guy had finished for the day within the prior 20 minutes so I took it anyway, lest I am left with a stained seat loose bumper Toyota camry. Don't believe me? roll the tape, there was a camera on us the whole time."

"I love this Avis. Being an Avis preferred member and renting about every other week for work for the past 3 years - I love having this location in the neighborhood. The manager is usually there in the mornings and she is always quick and efficient. I am in and out in less than 5 minutes every time. They are easy to work with and will always upgrade you if they can. Decent selection of cars for a small location and most are clean enough and in working order. I see a lot of the negative reviews - give this place another shot - 99.9% of the time everything goes smooth."

"I had a very pleasant experience with Sheila and the other gentleman at the front counter. Sheila most especially was very helpful and courteous. I got a free upgrade with my first rental at this location. The car was clean, smelled good, was a newer model and had a full tank. They were both polite and went the extra mile to help me. I went there a second time and got a really nice electric Mercedes SUV and I thoroughly enjoyed driving it. I will be back if I need a rental again."

"Worked with Sheila to get our rental car sorted out. She was extremely helpful and was able to take care of us right away. We were on the road in no time. Thanks for all the help!"