Premier Medical Lab

"All my encounters with premier medical lab have been nothing short of the best! nice staff and quick results."

"LAZARA MAYRA IS ABSOLUTELY A DELIGHT AND WONDERFUL PHLEBOTOMIST. SHE IS EXTREMELY PATIENT AND LIGHTS UP THE ROOM WHEN SHE WALKS INTO A ROOM. WE ALWAYS REQUEST HER FOR SERVICES. SHE IS A SUPER HUMAN BEING. PASSIONATE AND CARING."

"The place is a joke. Still can’t figure out if it’s about insurance fraud or just incompetence. Extremely rude staff. Record every phone conversation with them to cover yourself. If anyone has the contact information for owner, please share."

"I can’t wrap my head around the fact that I deal with this office on a weekly basis and they still can’t get it together. And by IT, I mean everything. On multiple occasions I’ve had results lost in transit to the requesting doctors office, they have also made note that they’ve called me when they did not, they often give me the run around and blame it on me. There must be some type of disconnect or miscommunication between the scheduling department and the workers that input information into their systems. I work in healthcare and I can’t understand how this has gone on for over a year of me dealing with premier and there has been no means of correction. It’s funny to me, because if I did this at work, I would be fired. I’m not wishing that in anyone, but it makes me extremely unpleased to have call back after call back in the same day telling me the same thing and then I have to explain what happened in the previous phone call and the person who called me tells me they have no idea what I’m talking about. All I have to say is, make sure you get names of the people you talk to, because if you don’t...nothing will be accomplished and you’ll get absolutely no where with your lab results. ****EDIT TO ADD: Jennifer from customer service reached out to me about the concerns expressed and I appreciated the sentiment/apology. Although I am frustrated with certain communication issues, which is also in part the home care agency’s fault. I feel that if the disconnect between each department is remedied, that premier is a decent company to work in conjunction with for (in my experience) home care. The lab techs are usually on point with their ability to draw from difficult patients and I assume that my original concerns will hopefully be addressed. Thank you for wanting to tend to your customer basis."

"Awful customer service. The "owner"/ office manager accused me of stealing an insurance check. She went as far as telling my son (who was the actual patient) that he will be "haunted by bad credit" for a long time. When I called the insurance company, the claim officer said that a check hadn't been cashed and that it probably was just missing in the mail. My insurance company immediately made the payment and resolved the matter. I don't think I have ever been as aggravated as I was when dealing with this unprofessional business owner. Just awful."