Budget Truck Rental

"I made the reservation online. The truck was ready and in good condition. The only thing I would say is be aware of the charges on your bill. Make sure you understand everything before you sign because I found they tried to tack on charges that weren't right."

"If I could give 0 stars, I would. I needed a small box truck to move equipment as my company truck was in the shop. I ordered one online and said that the Caldwell location had it for the next day. Seemed easy enough and very convenient. I get there at the pickup time the next day and the guy behind the desk rolls his eyes and says there are no 12 foot trucks. I said I have my order # right here saying the truck is available. I am told to calm down (mind you I wasn't raising my voice or anything). I was a second from ripping the computer off the desk. He starts complaining to me about their reservation system, I didn't care. He says they have larger trucks there, but we would have to pay extra for some insurance thing. Absolutely not, I am not paying more for your botched ordering system. I have him call a manager and hear the inventory person on the other end explaining how he doesn't have time to deal with this issue and that we need to go to a different location. This is the first and last time I use Budget for anything. Terrible company and zero customer service."

"I am not sure why the reviews for this location are so low, but I had a very good experience with them. Reserved the truck online, and when Budget tried to push our drop off location to 60 miles away, these guys sorted it out. They were short a few moving blankets, but only charged us for the couple they could provide us. The truck was clean and perfect for the move. And best of all, they do offer after hours drop off. I really appreciated all their help."

"Ordered a truck online and received a reservation confirmation. Budget called me much later that day and said instead no truck was available. Then how do I have a reservation? Called their help line 2 times and twice was told they would look into any availability at other locations and should expect a call from their inventory manager. Never received a call back. I call a third time to find out that they canceled my reservation completely w/o notice and that there are no trucks available whatsoever. Keep in mind I was willing to go farther away. I NEVER received a call back regarding ANY of this from a manager as I was told I would."

"Ordered a truck. Got confirmation from Budget. Came at the set time to get the truck. Was told that there are no available trucks, period. It's just wrong. They should at least call and tell me, that there is some problem, so I could rearrange the order. They did not. I do not recommend this Budget location to anybody, and company should communicate/control it better."