L&L Pediatrics

"I would definitely give them the 5 stars if it wasn't because the FRONT DESK IS HORRIBLE . I have been taking my daughter to Dr. Lugo for 5 years and she is a very good doctor. but the front desk doesn't want to or doesn't know how to do her job. She called me several times to charge me a super high copay, according to her I had to pay for the consultation 100% as if I didn't have insurance and I told her several times that my insurance only paid $15 copay and that I had called the insurance myself to confirm. She almost made me miss my appointment and she made me waste a lot of time. I had to tell her to call the insurance herself to confirm what exactly my insurance covers. Am I supposed to tell her how to proceed with her job? Isn't she supposed to confirm insurance information? Finally, after insisting she called and confirmed that I was right, it was a $15 copay and she didn't even apologize. They need better front desk management."

"We have been with Dr Lugo for many years now, and she is the most child-friendly pediatrician that I've ever met. She will take the time to explain and build confidence and connection with my child, and my child absolutely loves her and trusts her completely. Dr Lugo takes the time to explain what is going on and empowers us to make the best decisions. I just cannot say enough good things about this wonderful pediatrician. And we love the office staff - they'll always go the extra mile for people, and the same people have been there for years, so they're well versed in managing insurance etc. We love L & L Pediatrics!"

"I called to make an appointment for the first time for my daughter. I was transferred 2 times and was asked why I was bringing my daughter. I informed them I needed an appointment for a first time to see where her health was standing, sort of an annual physical exam. She blatantly told me they do not do physicals, they would not order blood work unless she was feeling sick and they would need to sign a medical release form to get records from previous pediatrician and that was office policy. I didnt get anywhere with her short answers and bothered attitude. Its a shame as I was recommended to see her . She might be a great doctor but staff is not very helpful."

"We love Dr Lugo!!! She has been taking care of both my children since birth! She is the best pediatrician there is, so caring and knowledgeable. She really gets to know her patients and takes care of them to the best of her ability at any given time. I would recommend her a million times to anyone I know ❤️"

"I absolutely love L&L Pediatrics and Dr Lugo, She's been taking care of both my kids since birth. very professional, understanding and sweet She answer calls any time Awesome Pediatrician! The office is clean and excellent services. The office staff is awesome too ! Thank you !"