Walgreens

"I would like to express my deepest appreciation to the Chief Pharmacist, Andrew Ballester, PharmD at this Walgreens. Not only is Andrew always the most helpful and professional pharmacist, but he recently helped me by going way above what is normal to help me contact my pain physician to get me my medication. I am a 72 year old retired pharmacist who has worked for Walgreens, so I understand what is exceptional service. Andrew is an exceptional pharmacist who helped me when most other pharmacists would likely not have gone above and beyond normal service to help me. I cannot say thank you enough to Andrew. I greatly appreciate his help. And for those of you who are not pharmacists I hope that you will understand what I am reporting here. The job of a pharmacist is one of the most stressful and challenging professions. Pharmacists work hard and long hours, including weekends, evenings and holidays. They regularly deal with multiple tasks at the same time such as answering and making almost constant phone calls with patients, physicians, and insurance companies. In my opinion, most pharmacists are overworked, underpaid and often under appreciated. Some like Andrew are exceptional. Thank you again, Andrew, for your incredible service last week. You are a great pharmacist."

"Ignored, forgotten, then ignored again. Came here straight from the doctor's office, so my prescription was still coming into the system. After about 5 mins it was there, so they asked me to wait and they'd fill it in 15 mins. Things got a little busy, no problem. A bit after 30 mins, one of the people helping me notices I'm still waiting it and mentions it to the other one that had said they were filling, but I assume they're just busy. After about 15 mins more, the original person goes home. To this point no one has mentioned anything, so I go to the counter where a 3rd person takes my info and mentions my fill has been moved to tomorrow. I've been sitting there close to 55 mins, they noticed me and talked about me and at some point decided not to fill today, then just left me sitting there without saying anything."

"How can this place be so bad? This drive thru is so slow. The employees could care less about the speed. I will never come back to this Pharmacy. This was the final nail in the coffin for Walgreens. Walmart is quick and provides terrific customer service."

"I called in with a quick question and was put on hold for 10 mins. At 1:30 someone picks up and says they are going to lunch and then she hung up on me. This is completely unprofessional and unacceptable. I'm literally calling from a doctors office and we don't hang up on our patients when it's time for lunch. I expect better from healthcare and pharmacy workers. I can only imagine how many of their patients they have done this to. You should be ashamed this is the care you are giving."

"Worst pharmacy in vegas. They dont process orders on time, 3 days lapse from dentist office issuing, dont answer phones,, asian male behind counter lies, doesnt help, people to busy on phones to assist elderly. sad, disorganized, mediocre, inefficient, deceptive and disorganized."