Pizza Hut

"Hi! I recently put in an order last night using my points I had accumulated over time to get a free two topping pizza along with a cinnamon mini. Sadly I had to cancel because my bf ended up getting pizza that day but BEFORE I canceled I wanted to ask if my points would be refunded! They don't by the way guys! Make sure to be sure you'll be getting the order or the points are wasted! If I knew they didn't I would not have cancelled and saved it for tomorrow. Money is tight for some of us! The person that picked up the phone started the call with the normal pizza hut call opening and started to take my order. I let them know that the call was to cancel an order under my name. IMMEDIATELY after they hung up, never giving me confirmation to my request OR a chance to ask any questions! I love pizza hut and never had a problem with a location but the one in 345 Silverado ranch Blvd has at least one rude employee. This is the second time I've had an issue at this location. One more thing I would like to add is I did call back just to make sure that the order was cancelled and to try again to ask about the points concerns I had. Someone else seemed to pick up this time with a very friendly attitude! I asked again about the order and she let me know that it's been cancelled and let me know that if I paid with a card that it would be refunded within a few days. This is more the standard someone would expect when speaking with a customer, I don't believe my request was too much or spoken in a rude way! I'm very sad overall."

"Fast great delivery made right every time we ordered. Delicious!!!!!!!"

"Pizza wasn't fully cooked and spent almost $37 on the box when I called they didn't care and said they can't check every pizza and for me to reheat it. The crust wasn't cooked and not all of the cheese was melted and the dough under the cheese was raw. What a waste of money and customer service. Never again"

"When I say this is the worst pizza I have ever had...it is THE WORST pizza I've ever had. Not only did I pay extra for cheese, it was supposed to be square cut and extra sauce. I got the triple threat box and was so disappointed. The bread sticks were rocks so never even got to attempt at losing a tooth eating that. I mean of the whole two pizzas, only like a couple of slices were really salvageable. Also, how is this such a huge difference in slices. Not to mention it made it impossible for the party because they were not square cut. Just so disappointed because we were looking forward to this so much!"

"pizza came stale, cold and horrible. I called to complain and even their manager was stale cold and horrible. her name was “Jay”. I recommend everyone stay away from this branch or establishment. Their quality and customer service is atrocious. Jay said she made my pizza which makes complete sense because this pizza was the worst thing i’ve ever had. please fire her. and put someone on the customer service side who actually listens instead of deflects legitimate complaints. Look at these pizzas. they look worse then the pre made pizzas at smiths or kroger."