Saint Luke's Convenient Care - Hy-Vee 3rd St. & 50 Highway

"The care my son received was very thorough. The staff was polite and caring. The final assessment of his diagnosis was the same as he'd received in his college town @ Student Health, but the protocol as to how to manage his symptoms was different and he felt better quickly after making those changes. Thank you!"

"If I could give no stars I would. Fouzia Mohammad is a horrible health care professional. Absolutely 0 class. 0 respect. 0 concern for her would be patient. I had a 4 o’clock appointment. Drove from the lake to be there. I stopped on my way due to a coughing attack and shortness of breath, I could not drive. I took a half hour break and because of that was going to be a half hour late to my appointment. I called to let them know I’d be late and to verify that I would hopefully still be able to get seen. Fouzia picked up the phone and told me if I’m past 10 minutes late she would not see me. I asked why? It’s a walk in clinic and I would still be there by 4:30 when they close at 5. She said “our policy” I said ok and hung up and called back. Sonja answered. Who is a saint. She said it’s 15 minutes not 10 and in that case we just move you to the end of the line and treat you as a walk in. Great! Perfectly understandable I’m fine with that. I get there and Fouzia is at the desk. I ask if she is who told me 10 minutes or she wouldn’t treat me. She said yes and I asked why. Without giving an answer she said “if this is going to be a hostile confrontation I won’t treat you” at which point I was honestly shocked. I said what is hostile I’m just trying to ask you a question . Why would you tell me you won’t treat me? I am really sick. I’m really in need. She refused to see me. Sonja then came out and assured me she’d treat me if I remained calm. I assured her I was calm, Fouzia is the only one suggesting otherwise and all I did was ask a question. Sonja said Fouzia was the only person there that could treat me. I explained that’s fine I’d go somewhere else tomorrow bc I don’t want someone who obviously doesn’t care about me to provide me with medical attention. She understood and got me in to the 291 hyvee clinic. I arrived at 4:52 when they close at 5 and could not have asked for better care. Absolute kudos to 291 clinic. Dr C Kirker was amazing along with her receptionist and also Sonja! You 3 were wonderful and I’m extremely thankful. Fouzia Mohammad I am shocked and appalled with your absolute neglect to a person in need. Did you not take a vow? Pledge your allegiance? Who are you to strong arm a person in need and refuse service do you can go home a few minutes earlier? And to go even further and TRESPASS me from hyvee. Claim that I was trespassing?? When all I did was express disappointment in your “give a f***” you are the epitome of unprofessional and I truly hope you lose your job and never have the opportunity to turn a person in need away ever again."

"The NP was thorough and personalized my visit. Convenient that it is right next door to pharmacy and getting my prescription was seamless. Scheduling was easy and I was seen right on time and quickly."

"The Saint Luke's Convenient Care Service at Hy-Vee on 3rd. St. & 50 Highway is excellent. The staff and Nurse Practitioner are well qualified, providing Excellence in Customer Service; they serve with kindness, respect and are well-versed on all aspects of emergent care. MY wife, grandson and I have been well taken care of, and deeply appreciate their commitment to Patient Care."

"I received very friendly, compassionate & professional care. Ashley was awesome!!! She answered every question I had & even after my appointment, her communication was immaculate through MyChart. Katherine was also awesome & helped ease some of my worries when I had to return a few days later. Thank you to all the staff at this location for such friendly & professional care."