Morlan Dodge Chrysler Jeep Ram

"Excellent service. Just bought my Gladiator and daughter a Jeep Wrangler. Went to the service department to get her first oil change and was pleasantly surprised. Quamondez Green (Dez), the service advisor took care of me from start to finish. Very knowledge about not only the Wrangler but the Gladiator. Can't say enough now a days about how much customer service matters and I really think Morlan Dodge Chrysler Jeep Ram gets it. Thanks and I'm definitely a returning customer."

"My wife called up here because the starter went out on my car. They told my wife it be 130 for diagnostics plus parts and then labor starters are cheap and easy to put on so I go in there and I say do we have to take the diagnostics because I know it’s the starter I have to tap it to start the car. I really just want y’all to replace the starter. He said you don’t have to do the Diagnostics but that’s what warranties the work so I say OK do the diagnostics needless to say it ended up costing $700 so they put the starter on call me back To go I pick up the car started it once. Drove it to work get off work started again. Drive it home the next day. I start the car take it to the gas station. Shut it off it don’t start. I have it towed back to Dodge while I’m at work and they told my wife they had to do another diagnostics for $130 and that’s when they tell me the batteries dead so they can’t warranty the work they should’ve told me all this before I gave them $700 and they put that part on so three diagnostics later we find out that the battery cables have been cut for a different battery to be put on. I sent that car back to the dealership but I mean it don’t take three diagnostics to do the job correctly and if they tell you the work is warranted its probably a lie. They will Do anything to get more money out of you without providing any value I would of end up having to pay $1400 for a starter and a battery from these crooks I said screw it y’all got me for 700$ that’s all you’re getting me for The two kids running the service department. Don’t know anything about cars they talking about We can’t test the starter without a battery but a dead battery would still jump if the starter worked the whole thing is just a scam you’re a dealership and ur telling me you don’t have tools to test starters like I told them starters and alternators come bad every day they don’t want to honor their warranties or their work and they got a bunch of unknowledgeable people, working in there in the service department l I could’ve put another battery on the car, but it still wouldn’t fix the problem and I knew that because it’s a bad starter I’d recommend going to other places because these people are going to Rob you blind I gave them about five chances to make it right and they didn’t want to so I just sent the car back but the thing is once you hand them your money they got you so just be cautious messing with these people I just wanted a working starter put on my car but they kept trying to upsell me trying to get me to replace the whole wiring for the battery and everything. No just put the same kind of battery that was on the car and make sure your starter works. They didn’t want to do it. It took three diagnostics for them to tell me what was actually wrong with the car so they won’t tell you nothing until you hand them over at-least 500 bucks and then they’r ready to charge you for parts and labor, not a honest business I wouldn’t recommend going to them I looked on their wall they got one certified mechanic and a bunch of average Joe’s working on cars don’t take my word for it. I’m sure you’ll have a similar experience."

"Definitely the worst dealership I’ve ever tried to do business with. The service and sales departments never even call you back. I’m just trying to spend money with them and when I set up an appointment with Service. They never scheduled it when I called back to confirm I found that out thankfully before I rented a car and whenever I called Sales to try to buy a new truck twice they still never have called me back and weeks I don’t understand how you can run a business where the voicemails are all full and nobody calls potential customers back who want to spend $75,000 on a diesel truck and thousands of dollars on service on their current truck I only use dealership, service and purchase new vehicles. I’ve never had this kind of treatment before or lack there of."

"This place has one of the best service departments I’ve ever used. Dean and his guys are top notch! I had an electrical issue and Eric came right out to my truck and had it figured out in no time! On another occasion, my truck was not running right and their diesel mechanic Casey, looked at it and it took him only about 3 hours and he had it running like the day I bought it! Thanks so much guys!"

"I bought my very 1st vehicle there a year ago. I liked my car dealer we had the same story in. It's not the place I would go back it was great for a 1st time purchase but my next vehicle will not come from that location. Lack of care and a scammy vibe. I went to service desk to ask about warranties and the guy didn't even know which warranties they offered. It just felt like one or 2 people there actually knew what they were doing."