Greater Missouri Imaging

"While the MRI WENT OK. I was told that I needed to pay my deductible upfront. My deductible was already met, I was told that if I didn’t pay 300.0 I wouldn’t get a MRI. I was suffering a torn pectoral muscle and needed surgery asap. I paid the 300.0 then this firm received full payment from my insurance and never refunded the 300.0 I visited the CC location and after a few minutes I was told they would refund my 300.0 to the card I used, I was given a receipt. The money was never returned. I had to go up there again and explain, this time the office manager made me call my bank and ask them if the 300.0 made to my account the bank gave the manager the same answer I did. The manager just kept saying that she had a confirmation number that the money went thru again after my bank confirming it never made it. I then asked to provide her ledger to show me the 300.0 actually came out of their account. She didn’t answer. I then had to ask again what she was going to do to resolve the overbilling, she then went back to her saying that her piece of paper said it went thru. I then asked for her bosses information if she wasn’t going to issue a refund, she then cut me a check for 300.0 I wonder how many people just get screwed ?"

"Receptionist is rude. Seemed annoyed to answer any questions. No one mentioned guest signing papers to go back until being brought back and acting like an inconvenience if we want to sign papers to go back with. For being the only people here and overhearing that they don’t have anyone for the next hour. You’d think they’d be able to show some level of customer service for their ONLY patient in the waiting room. Just went to an MRI at Mercy with my mom Friday and the level of professionalism out weighed this experience by miles!"

"I had a CT scan at Greater Missouri Imaging and I was very impressed with the quality of care I received. The staff was friendly and professional, and they took the time to explain the procedure to me in detail. I was also very impressed with the quality of the images and the report that was generated. I would definitely recommend Greater Missouri Imaging to anyone who needs imaging services. The staff was friendly and welcoming. They made me feel comfortable and at ease throughout the entire process. The procedure was explained to me in detail before it began. This helped me to understand what to expect and to feel more relaxed. The images were clear and detailed. The report was also very informative and easy to understand. I was given a copy of the images and the report. This was helpful for me to share with my doctor. Overall, I had a very positive experience at Greater Missouri Imaging. I would definitely recommend them to anyone who needs imaging services."

"Mri tech was beyond rude i got to my appointment early because they said i would have paperwork to complete well I’m halfway done with paperwork and the tech is literally rushing me to finish asking me every 3mins if i was done. My appointment was at 1100 it was roughly 1045 when the tech came up front. after going back she didn’t offer a blanket nor did she offer me ear plugs. This was my first ever MRI and like most ppl I was terrified she showed no compassion even told me I was waisting her time because I had to use the restroom after getting on the imaging table . Had she asked before we got back to the room I would have gone to the restroom first. I Would not recommend this place because of her ."

"-Location: can be missed coming out of the highway. It is located on the same side that houses Kohl’s. This facility is in the same building as O’Connor insurance, see photos. -Parking: enough but packed when I got there Weds. around 3 PM. -Office: waiting room on the small side. -Staff: neutral friendliness, was quickly assisted. -Service: wait was about 10 mins and the CT was done quickly, about 5 mins."