Swope Health Northland

"Requested a dental appointment and never received a call. Tried to call multiple times, first few times during the day and another few times right as they've opened, no answer. Not surprised after seeing all the 1 star reviews, 2.6 rating for a clinic is crazy."

"If you’re wondering how long it takes them to get ahold of you after a week of waiting and making your issue now an emergency because your minor child has life threatening medication he needs refills on, to escalating it further to a supervisor, it’s five days. If you’re wondering how long it takes them to tell you that your child’s doctor has called in, it’s right when you get there. If I could give this place zero stars, I would. This business has been nothing but problems from the beginning. Against my better judgement, I waited it out to see if they’d get back to me or if escalation was the right route to take. Transfer after transfer, “ask for Kira, ask for JoAlice, and for Taylor, ask for Diana” and STILL starting at zero and explaining the situation multiple times, FINALLY a doctors appointment for my child. But when I get there, they’re practicing opening the front door and locking it. That time could have been used to inform me that my son’s doctor wouldn’t be in today. The roads are bad, the weather isn’t any better, and the lack of consideration for patients is ASTOUNDING. You can train chimps to do a better job working the phones and front desk. Don’t waste your time with this place. I would even go so far as to say that this is the WORST place I’ve EVER dealt with. And I’ve been seen on a military base. That’s bad, Swope. Get it together."

"If I could give zero ratings I would. My mother was mistreated by the dentist, and was put in pain in retaliation of miscommunication about the work being performed. The dentist intentionally did not use numbing cream on my elderly mother before receiving 5 shots in her gums. The dentist pushed the needle in so deep that my mother began to cry. He scolded her for her reaction.The mistreatment made my mother decided not to proceed with the procedure and walked out. This place should be investigated for their misconduct. I will be taking further action to correct this facility misconduct."

"Swope Health Northland is a bit of a disappointment. The front desk staff personnel are frequently rude, unprofessional, lacking in professional customer care skills, and one can generally expect to come away from here feeling less than ideal. If you can, go somewhere else, if you can’t go anywhere else then be prepared for what most of us have said happens to occur."

"Please train your Patient Care Coordinators in the Swope Call Center on Customer Service Etiquette. This Daisy, whom I was unfortunate to talked to, needs serious training. She was unprofessional, sarcastic, and rude. Her attitude is a typical behavior of a gate keeper gate keeping the minority from Equal Healthcare. She talked down on me, talked over me, then refused to provide me her supervisor’s name and phone number when I asked. And she doubled down on her unprofessional and horrendous attitude. This is unacceptable."