Holiday Inn Express St. Louis Arpt - Maryland Hgts, an IHG Hotel

"We booked our stay months ago to attend a concert. Had regular reminder emails about the reservation. We arrived to find the hotel is condemned and closed. The notice on the door said it had been shut down the month before! We had to scramble to find something else at the last second and ended up late to the show we’d spent $600 to attend. Do not book here!!"

"The worst hotel I've visited since I was young and didn't know better. Yes, they're doing renovations so there was construction junk here and there but that wasn't the problem. It was dirty and gross. The floors were all dirty, the elevator was dirty, our bathroom had someone's left over make-up towel wadded up in the corner, and gross personal stuff in the tub and toilet. Our door handle was broken. Half of the electrical outlets didn't work. The side door card readers didn't work. The hallways were dark. The chocolate milk in the cooler at breakfast had spoiled milk in it! The breakfast was terrible in every way. We were there four days and nothing changed, not even the board that gave today's weather and a fun cat fact. They also had lost our reservation when we arrived despite having a confirmation number to show them. Avoid this place in 2023."

"Booked this hotel for a concert. Upon arrival and check in there is one person running the entire hotel. If people have problems he had to stop checking people in and attend to them. Get into the room and it’s nice not too bad until we go to leave and there isn’t a door handle so we can’t get out of the room. Call the desk and he comes and lets us out and says they will have it fixed that night. Come back from the concert and it’s still not fixed. The next morning at 9am the guys wants to come and fix the door. We are still be in and haven’t even checked out yet. At this point you can’t just want a couple more hours."

"1 star might be too high. The men’s bathroom on the main floor is leaking sewage water. The checking in part is a joke. 1 man running the whole place. I think he even cleaned the rooms. We booked a 1 king. Got. 2 fulls but after check in, no shot I was going back to fight about it. 3 people in front of us were given keys that didn’t work. So I considered us lucky our keys worked. I would not recommend this hotel."

"The hotel is under construction they don’t care about the smell of the glue or paint in any floors of the hotel. They didn’t clean the bathroom prior to turn over of the floors. There’s a glue substance in the bathroom and on the toilet. There’s no working smoke detector in the room either. The room is partially furnished with a bed and desk chair, no extra chairs unlike any other room I’ve been in. Overall the front desk doesn’t want to hear any issues. I wouldn’t recommend this property at all. Breakfast was sub par. As a IHG rewards Platinum member I won’t ever be coming back here."