Pet Ranch At Millwood

"We've had a pretty good experience here both boarding and day care for our two Doodles. Today however was the opposite! Since it was January 2nd, I called to make sure Day Care was available today...they asked me what my name was, I Assume to understand what dogs were coming. I was told "yes, no problem, see you soon" I arrived with my dogs 10 minutes later to be told there wasnt any room... wasted my time, but mostly upset my pups and my plans for the day... they get very excited when I pull into the parking lot at Millwood, but today they had to go back home. Disappointing!"

"Signed my dog up for boarding for what was supposed to be 2 nights and 2 days. However, there was a snow storm the day I was set to pick her up and the facility closed early. They called me ahead of time to let me know they would keep her an additional night free of charge if i wasnt able to make it before closing and they did just that with no problem. Not to mention this facility is already VERY affordable compared to surrounding boarding facilities. The building is always clean, smells great and is very warm and inviting. And also BEAUTIFUL inside and out. My dog has been seen by the vets here twice and they do such a phenomenal job. You can tell everyone here really cares about the pets they oversee. As a visitor of the area, I couldn't have gotten more lucky to find a place like this. I will continue to bring my dog here for as long as we are in Springfield."

"The staff at Millwood Animal and Pet Ranch did absolutely amazing with our little Theo! It was the first time we took him to day care and we were worried how he would do with other dogs. Within a couple of days we had to drag him out of there because he was having some much fun. They did such a great job of posting photos on their Facebook page and it always made me smile seeing him come across my phone, interacting with his new buddies. It’s a weight off our shoulders to know we have a spot we can take him if we need to get something done during the day. Thank you Millwood for making Theo feel right at home!"

"I have contacted this facility on two separate occasions and left a note for the owners of the facility to call me back. I have 5 dogs that I wanted to board here. I board my dogs all the time, and I figured this facility would be interested in earning my continuous business. The first time I called I spoke to the front desk receptionist to inquire about pricing. She informed me they did not offer any discounts ( military or multiple dog boarding discounts). I have NEVER been to a boarding facility that did not offer some type of multiple dog discounts for 5 dogs. This is the reason I left a note for the owner(s) to call me back. I am extremely disappointed in the lack of business response to my messages left. I will be sure to let anyone I know interested in your facility of the experience I had . Update: This facility just replied to my review 2 years later. I find that humorous. Rest assured I have found other arrangements for my 5 dogs."

"My dogs love going here. The second I say the word "daycare", they perk up and get excited. I love how Millwood is a reasonable price. Also I love that they take pictures so I can see how my fur babies are doing! I would recommend for anybody to take their pets here. They have reasonable pick up times for everyday of the week. They even went out of their way on a weekend to fax our dog's rabies shots info to the humane society so we could adopt our second dog."