Best Buy

"Extremely disappointed with the way this store has been declining in the past few years. Came in a week prior to have my glass replaced for my back camera lense. I specifically came in to show what the actual damage was vs. describing over the phone. I was told I could just have my back camera glass replaced. I set an appointment for the following Saturday and came in was told that I was not able to just replace my camera glass but my whole rear of my phone which is obviously much more expensive than what I anticipated. Absolutely ridiculous. Then told they don’t have the parts they have to be ordered. Why weren’t they ordered the first time I came in vs. now. Don’t let Geek Squad do anything cause it doesn’t get done."

"Honestly super frustrated. Went to go get a phone repair. They didn't have the part, so the guy (I don't remember his name) told me to call today and see if they had the part. I called the number he gave me and was directed to a generic customer service line who then told me I had to make an appointment just to see if they had the part. So, I did. I go in for the appointment and I'm told that not only do they not have the part, but in order for them to place the order and get it, they need to hold my phone for 2-6 days. I was told that they would be getting the part in. It's not fair to the consumer to have to essentially hold their phone while they order the part. This phone is a small part of my work, so I need to have it. But the people are very friendly!"

"The blue shirts here were helpful and attentive. The geek squad agent was also helpful with setting up an iPhone. I personally do not enjoy going to Best Buy anymore because it just depresses me when I'm reminded of a time before internet shopping."

"I desperately needed an office phone headset... I know, I know so 90's. Best Buy had one and it was open box. The website description was perfect. The main reason I'm writing this is because of an employee named Kate. She went above and beyond to make sure I got this item due to the fact I needed it for the next morning at 5am. She made sure it was waiting for me as I arrived at 8:58pm and the store closes at 9pm. I was in and out in 3 mins and I wanted to personally thank Kate for taking care of me. It goes to show there are still people out there who care about doing what they can to help....especially for a $13.00 sale. Thanks Kate for all your help."

"Excellent service. 6 out of five stars. My husband and I went in with an appointment to fix his broken Z flip 4. They had all the parts there. We left it there. 4 hours later it was repaired. To add we had me told by the mobile phone service we had purchased it from said that the warranty had expired the day before. Best Buy told us the warranty was still good. We didn't pay a dime!"