Gillette Children's Hospital and Clinics

"We love seeing Laura Tillman. She’s been amazing working with my kids’ hips. My son was in a brace and both my kids have hip issues due to being born breech presentation. I’ve been amazed with the way she’s helped us along our journey."

"We are extremely disappointed with our experience at Gillette. My daughter was referred to Gillette by her pediatrician for hip dysplasia. While we were there getting some ultrasounds, I had to change her diaper beforehand. The tech leaned over the table to stare at my daughter’s private parts. When I asked her to please not look while I’m changing the diaper, she was put off and irritated by my request. She was rude and not friendly at all. The billing had been OUTRAGEOUS. We received a “facility fee” of $650. That is outside the cost of all the care. ONE appointment after insurance is almost $1,500. I called the billing department to get insight to what specifically we were billed for. During the conversation, the person on the other line laughed at me while I was expressing my concerns that we were billed for time we were not there. We have been assigned to a client representative who has been very hard to get ahold of. I have gone over a month at a time without hearing from her and only heard back after calling to check in. And after all that, her answer has been “we don’t have an answer yet”. The running of Gillette’s billing department and client care is nothing short of a joke. Completely disorganized and unknowledgeable. They have not been able to give me specific answers. We will not be back to Gillette and we have recommended to others and will continue to recommend that they stay away."

"My son started going here for 4 therapies, speech, feeding, OT & PT and the services are great but dear god, PLEASE get more people to answer your phones. I don’t have an extra hour to wait every time I need to call (which is often considering how many services my son receives) Every time I’ve had to call it’s been at least a half hour wait sometimes up to 1.5 hours just to reach the scheduling line. I’m literally begging you - please hire more people to answer your phones."

"My daughter had a spinal fusion almost a month ago. Best experience possible during our hospital stay. Highly recommend gillette children's and Dr. Beauchamp and his team. Thank you to everyone that gave my daughter a better overall quality of life."

"I wish I could give this place zero stars. Not only was our baby was misdiagnosed as having hip dysplasia, but they sent us over to plastics to have our baby’s head shape evaluated mid-visit. Charged $3900 for a wrong diagnosis, brace that didn’t even correctly fit our baby, and for someone to push on our baby’s skull and say “I don’t know why they sent you over here. Your baby seems perfectly fine. But we can go ahead and fit her with a helmet since the brace might cause her to develop a flat spot in the future.” We were also told that the brace may cause her hip bones to die since they didn’t have one that fit her properly and “not to worry” as it’s “an easy operation to fix.” The “easy operation” the PA was referring to is full leg amputations… these people are not real doctors and they only care about how much money they can squeeze you for. They also tried diagnosing our baby with some severe illness because of a prominent stork bite even though they aren’t dermatologists. And then they tried diagnosing our baby with a developmental disorder simply because our kiddo hates being in wet diapers. Please please take your baby or child to Mayo Clinic. It’s worth the drive for the quality of care over this place. Mayo also said the quality of ultrasound we received from Gillette was so poor that no doctor would or should make a diagnosis based off of it. Stay away, this place is scary."