Valvoline Instant Oil Change

"Would give 0 stars if I could. Horrible customer service. I pulled up and immediately received an attitude from the assistant manager before I even got a chance to speak about why I was there. My car has been smoking for 4 days since getting an oil change at valvoline. Do not come here!!!"

"Replaced oil, was fine. Then went to replace my own oil months later. Someone tightened the oil bolt so tight, and I’m losing my mind right now. No reason to Kong tighten these bolts, what the heck man."

"If I could give zero stars I would. I came to this place for an oil change mid September 2023 and spent 5 minutes there because the mechanic said “your oil is good” didn’t even change the oil at all!!!!! Now today my car is in the shop because my engine was knocking and severely LOW on OIL. I need a whole new engine, thanks to the mechanics at this place. WILL NEVER be going back again."

"on 8/7/2023 i had my oil changed at this location in Troy. The people were all friendly and courteous but the devil is in the details. I left there initially happy, that lasted a few miles. Driving my car home and later that evening I could not figure out why my car suddenly sounded so much louder every time I now accelerated or drove at a higher rate of speed. 2 days later ( and lots of stress) after speaking with mechanics and using lots of google research we found the problem. When showing me my "dirty air filter they could replace for $25" they only half put the filter assembly back together, nothing latched, nothing put back together as it was supposed to be. The car was pulling in engine air and running terrible because no one took the time to do their job correctly and make sure things were put back together as the automaker intended. Like I said, the devil is in the details. If you cant do the very simple stuff, people lose trust with the larger part. I wont be returning to this location or to Valvoline again. Very disappointed."

"I’ve been taking my vehicles to Valvoline for years. The service at most locations is always great. However the fellas here at the Troy location are a bit above exceptional. Reluctantly I arrived literally 4 minutes before closing time. Usually I don’t even bother doing that, however I work very for from home currently, and not close to any Valvoline location. My truck was a few miles last due for a change. These guys were more than happy to take care of me, and didn’t rush the job whatsoever. I could tell the entire crew has a great work ethic and enjoy working together. It’s refreshing to see that these days. Get these boys a a raise and a case of their favorite beer!"