TD Bank

"Rakeb is the best such a lovely lady. She is the reason i keep going back to this branch. So nice, understanding, and helpful"

"Rackeb Tesfaye is wonderful! She was a tremendous help when our account was violated. Thank you for your outstanding work ethic!"

"I used to love this branch, but wow. I just walked over there with my 7-year-old son who was excited to exchange $4 of accumulated coins in a Ziploc bag for $1 bills. Seemed to me like a pretty reasonable request for a person of that age. He handed the bag to the teller who looked it over and responded, "There are a lot of pennies here, they need to be rolled and we can't do it for you. And we don't have any penny rolls on hand, but I think maybe you can go to Star Market half a mile up the street and they can help you." Sorry, next customer please. Incredulous, I asked the branch manager who was behind the counter if, truly, nothing could be done. About 5 minutes later he "saved the day" when he scrounged up a single paper penny roll that my son could use to roll 50 of his pennies. Having rolled those 50 pennies and then with only about 25 loose pennies remaining, his contribution was finally acceptable to "America's Most Convenient Bank." This standard of service was, for me, so indescribably low that I don't even know how to articulate it. How am I supposed to tell my son, "This is your neighborhood bank?" How can I in any good conscience do that now? Okay, it's corporate policy not to roll customer coins; I get it. But the "problem" my son presented could have been so easily solved. What if the teller had instead responded, "Hey, I see you have about 75 pennies here... they are supposed to be rolled ahead of time and I'm not technically supposed to roll them for you but I think there are few enough that we can just fit these in the coin tray right here behind the counter so this time it's not a big issue. Here's a penny roll so next time you can roll them before you come in here." He did get a lollipop in the end so that was a silver lining. But next time my son asks for help with some change, it's really hard for me to imagine going back to this branch."

"Today Saturday may 6 2023 I waiting to 35 min to cash a check The cashier is sarcastic and the magager is very ridiculous Can t take 2 min to confirm my cash check. Any questions not awnser. Don’t stop is this bank to any tracsasion again same to citizens bank and don’t have any more people working here is so racis to"

"Love this bank it used to have a crew of stable bankers and now it’s all new so I can’t speak much for the present to much. Good banking experiences but the fact that they charge you 5-10$ for a money order or bank check when you have an account is a little much. Always friendly and prompt. When you loose a card you can just walk in and walk out with one provided you have the correct information. - I would give 5 stars if not for the whole check charging when the savings bank does it for free with an account. I have not really had any problems with overstating but when I did need to call customer service they were also great on the phone."