Avis Car Rental

"I will never rent from an Avis off the road again and this location has proved that to me. The woman working the counter is just very bland. her energy is dry lacks customer service didn’t exceed expectations at all. I ended up getting to the point where I just went silent and signed my papers so I could get out of there. Rental car I got was not clean. It’s super dirty. It smells like feet. I had just rented a car from the airport and decided to stop somewhere that was closer so I didn’t have to deal with the airport rush-hour traffic and I would have rather dealt with that than to deal with what I just did at this location. Never Again!"

"ATTENTION! If you plan on using a debit card and don’t have a 700 credit score you can not rent a car. This location will only take credit cards as apart of their scam. Front desk did absolutely nothing to help or provide information they looked like they just woke up from a nap"

"I am Avis preferred and decided to rent off airport because I needed the car for a month and the price would be significantly cheaper without the airport fees. Normally I rent at airports where I am recognized as a preferred member, have choices of vehicles in the app, secure them and go straight to your car. Never again will I rent from Avis off airport. It’s a manual process, check in, wait in line and they don’t even recognize you as a preferred member. At this location I said I needed a small SUV for my mom who has mobility access issues and walks with a cane. When I pointed to a small SUV (Nissan Rogue) for my intermediate class, she said it would cost me $40 extra per day not even looking at my discounted rate with my employer. When I asked for a manager, she calls him and says “this guy says he’s Avis preferred and wants a small SUV”. The manager says no. So I leave there with a small sedan that was clearly insufficient for access for my mother the entire month. I could have canceled in the app and put in a large car rental but she said no SUV for me unless I pay $40 extra per day. I felt unappreciated and definitely not valued as a customer and Avis preferred member. Never again will I rent here or any other off airport Avis location."

"Due to a local event going on and there was traffic managed by cops on the same street, i was just few minutes late to drop off the vehicle on a Sunday morning. Avis charged me for an additional day rental by just being few minutes late ("

"I had rented from the Braintree location for years and was always given clean reliable cars. Unfortunately, this was not the case on my last rental. Not only was the car dirty, the battery in the fob died after one day leaving my friends and I stranded by the ocean for more than 4 hours. I will not be renting from them in the future."