Firestone Complete Auto Care

"Got my tires serviced here a year ago. They tried to hide their alignment report, when I asked for it, the report shown that they only did the front tires. I recently had 1 of my tires popped, threads shown uneven wear due to bad alignment job I purposely avoided small vendors and still having to deal with unnecessary issues.. what a waste of time and money."

"Place is a joke. Have had my vehicle serviced here several times and have had nothing but issues. Every single visit is nothing but issues and when you go to get the issue they caused fixed they won't help you. Literally go anywhere else."

"Made an appointment a day in advance , they called the day off to tell me that they won’t get to it until 8 hours after the time it was supposed to be done . Don’t take the day off of work and organize a ride if you have an appointment. They don’t honor them"

"First time back at Firestone Braintree after many years of absence, I was amused by the service I received during my service appointment. Service manager JOSUE was awesome who took time to explain everything in detail with friendly cordial manner. I will be back for future service."

"Very unsatisfied with my tirerack.com tire install. If I could give a ZERO STAR RATING, I would!!! I did an early morning drop off for (4) new tires that I had scheduled a week prior. The install took longer than expected and upon pick up I made it a 1/2 mile from the shop before my car died in traffic (fortunately an accident did not occur, but close enough) because during the "complementary service inspection" my new engine air filter was removed, checked, and put back improperly and when I gave my car gas it tried very hard to eat my air filter and died. I needed to buy a new air filter to replace the ruined one. The next day I went on to the highway and found that one of my rear tires was not properly balanced, actually it hadn't been rebalanced at all and needed to have it balanced. And finally this weekend (5 days since my appointment) I did a lug nut check and found all were way over torqued and one had been improperly fastened (picture )that it would no longer allow the proper socket to fit over it, I took me the better part of an hour to finally remove it and replace it. So, please do not visit this location without double checking every single thing they have touched, better yet just don't visit it!! - S.Wood"