Community Health Connections

"Place is a nightmare my mouth is always infected so I go and get antibiotics before having anything done normally.. so I did that got 7 days of antibiotics came back next week to have 4 teeth pulled except I got an abscess from when they took x rays and poked and proded on the initial appointment, so the dentist and I agreed the novice probably wouldn't work and i wouldnt want 4 holes and an access at the same time so wait another 7 days and take another round of meds.. OK sure now the CVS troubles start they took 6 hours to send it to a CVS I've never Been to or spoken of the first time and the second time they forgot for an entire day so I called the next day and the doctor or whoever had some whole new story or confused me with someone else and said he didn't prescribe me anything smh. So come next week I would be 7 days with no antibiotics and the novicane deffinetly wouldn't work so I had to cancel the appointment I've always had bad teeth ive dealt with this many times before ,I will not go through having an infected mouth trying to have teeth pulled with novicane that's ineffective like it's was 1800 and Ben Franklin was my dentist"

"A beast looking creature named Zuly Fernandez works here. Her hobbies include eating, posting heavily edited photos and trying to break up marriages because she can't get a husband."

"I was in sooooo much pain had an infection so the dentist put me on antibiotics until I could see the oral surgeon who was wonderful when she extracted my tooth I was not in pain but was in pain for 3 days after but still a great oral surgeon!!! They called me continuously to get in and get the extraction!!"

"I would give 0 stars if I could r.e., the dental dept of CHC. I don't know how many times I called to get dental care, but either the phone wasn't answered, I was hung up on, or when I left a message for a call back - that never occurred. I finally drove to the Fitchburg office, spoke to the receptionist (in person) r.e., dental care. I did not mention the phone issues and was very pleasant - I wasn't about to put my dental care in jeopardy when I thought I still might go there. Well, I should have expressed my dissatisfaction at that time. The receptionist was totally disinterested. I was given a LENGTHY application to be seen there, which I dutifully filled out while I was up there, and handed back to receptionist. She informed me that I would be placed on a waiting list, and would be called. Well, 2 or 3 months have gone by, and I have heard NOTHING. I could understand if it was swarming with patients and they had no openings. But from what I witnessed, it seemed like there was no one around, except for one gentleman looking for care (who was told about the application and waiting list)and just left, and the receptionist. What a horrible experience!! And I didn't even get seen (which after reading the reviews, is probably a blessing)!"

"My husband went to the dentist today. Had to get 5 extractions. The dentist told him that if was in pain to let him know. My husband did the dentist brushed it off. My husband needed stitches and was told there was an infection. The dentist said he would send pain killers and antibiotics. He sent 800mg ibuprofen. As confirmed in office, my husband has been on a regiment of 800mg daily as needed. More of the same meds is not going to help. Also no antibiotics sent. So we call. Talk to a nice gentleman who says he will send the message to the provider. Pharmacy still shows only the ibuprofen. So we call, get hung up on, call get hung up on, call put in for a call back. The phone rings once and then it hangs up. We finally got a hold of the same gentleman who explained that the dentist my husband saw is not licensed in Massachusetts to write prescriptions for the pain meds. After understanding what was being told to us, we asked that a different proscriber be contacted. We finally get a call back. It is a woman. She explains that the doctor says to do ibuprofen and Tylenol... Are you serious? I finally talked to the dentist. He claimed that he was licensed. I asked him if he had his IRM number. He brushed aside that question. We agree on Tylenol w codine, and the antibiotics. Well folks, it's still just the ibuprofen and Tylenol (at least w codine) but no antibiotics. And now my husbands stitches have fallen out. Like what the actual heck. We will be going back to that office tomorrow. How can they really be this obtuse to patient care? Why is it so hard to actually achieve health goals. It's like they are standing in the way. Maybe it's for that insurance money..."