Fix It All (Bel Air, MD)

"Ahmed is my miracle worker. I’m visiting in Bel Air and I just fell and shattered my cell phone screen. Someone told me about FixItAll in Festival Shopping. I came in, doubtful that it could be as good as she said. After he finished the work on the customer who was already there, he fixed my phone perfectly. What a pleasant life saver! Thank you FixIt All"

"Run do not walk away from this store. They essentially robbed me by replacing my 256G iPhone with a 128G. I first brought my iPhone 13 Pro Max 256G for a back repair. He told me it would be ready in 2 hours and would be $180. He said he only had a black cover and I agreed that was okay. 4 hours later the phone was ready but it was overheating repeatedly and would not work. I brought it home just figuring the store didn't have any AC and it just needed to cool down. It continued to just cycle reboot and was really hot. I brought it back with my husband and told him he broke my phone and needed to fix it ASAP bc I needed it for work. He demanded that he did not break it over and over again. I demanded a refund because it was clear we weren't getting anywhere. He was reluctant but gave it to me back in cash (I paid with a credit card) We took it to the Verizon store to trade it in and get a new phone because I need by phone for work (2FA etc) and they said they couldn't take it because it was dangerously overheating. I got a new phone and went back to Fix it All to inform them that he had not only broken my phone but cost me $1100 in the process of getting a new one. The owner continued to lecture me and tell me that his business was not going to take a loss. It got so bad to the point that he would only speak to my husband. We asked for compensation for the money we paid and we would move on. He refused stating he wanted to try and fix it. It was clear to us that he had given a refund without his bosses permission and was now in trouble. We agreed. He kept saying his boss was coming in from to take a look - we always "just" missed him (he was lying, his boss was in VA) Three days later he called us to tell us the phone was broken (duh.) and he would send it off for repairs with his insurance. We agreed but wanted a paper trail - no paper trail was ever given to us. Luckily, I could track my phone with find my iphone. 2 months later (we had to go into the store every few weeks for an update because he would say he was going to call us and never did) we got the phone back. But here is the catch - he didn't use real iPhone parts to replace it and its now a 128G iPhone not a 256G. We didn't catch this until we brought it back to Verizon. Essentially, they robbed us. Twice. I should have sued them for what they did but they were VERY manipulative and eager to get us out of the store. At the end of the day I just wanted to be done with those jerks. He literally told him our problem "kept him awake at night" Be serious."

"Had my screen "fixed." Paid $400 for the service and it seemed fine till the next morning. I used my finger print unlock and the screen cracks again on that little pressure. The bottom corner is coming up like it wasn't put together right. They told me when you sign for the phone when you get it back you clear them of anything. It was given back to me with the case on like nothing happened. They don't warranty their work at all. Will never go here again and will make sure anyone I know stays away from the store and it's shady dealings."

"Today these gentlemen that own this business brought my I-phone seemingly back from the dead. When your lifeline to your business is trapped in an iPhone that will not turn on, that's what I call stressful. Yes, the phone was backed up, and yes, I probably could have retrieved the data myself or paid someone to do it, but these 2 guys are friendly, efficient and localized with their location. The 'plus 1' service was their enthusiasm along with mine for telling each other World Cup soccer (football) stories. A well spent 30 minutes and an even well spent 80.00 with 2 very pleasant technicians."