Double J Towing & Transport

"Very professional, accommodating, and assisted with problem solving. Great experience and will definitely use company again. Felt comfortable and confident my vehicle would be transported safely and efficiently. Will be referring other people to the company."

"If I could give 0 stars, I would. I called and inquired about getting my car towed to a repair shop, and was told that it would take about 45 minutes to get to me. After an hour passed by, I called to follow up and was told they were stuck in traffic. After ANOTHER hour and a half passed by, I called again, several times, and no one answered or called me back. I would advise you to take your time and money to a business that communicates effectively, because the dishonesty and horrible customer service that I just experienced with Double J Towing & Transport is infuriating."

"These guys were a life saver. We were driving through town from NC to CT and broke down after midnight on a holiday weekend on 495. They met us at the car with a new battery and installed it. After running a test with his meter, he realized our alternator was bad. He arranged for a tow truck and gave me a card to reach him in the morning. On Sunday morning, he had a mechanic meet us at their shop and install the new alternator for us. Incredible service, fair pricing, and they went above and beyond to make sure we got back on the road safely. They even called later to make sure our drive was going okay. We couldn't be more grateful for the help these guys gave us. Five star!"

"I would give ZERO stars if possible. The owner of this company, "J", employs dishonest business practices and I will be reporting him to the BBB. J originally quoted me $225 to have my disabled car towed to a local repair shop. I told him that I preferred to wait until morning so that I could speak to my insurance company about coverage. He stressed that as long as I had coverage, my insurance would "cover everything". So against my better judgement, I agreed to let him tow my car to his lot. What I didn't realize was that J was roping me into paying for two tows, one to his lot and then another from his lot to the repair shop. Then to boot, because he was out of the country for a few days, we couldn't get the details worked out with my insurance company and the car wasn't towed to the repair shop for 3 days. Long story short, I get a bill for $650. He was charging me for 2 tows @ $225 each, along with 4 days of storage @ $50/day. After paying the bill (what choice did I have?), I submitted the receipt to my insurance company who promptly rejected the claim stating that they only cover a single tow and don't cover any storage fees. This meant that they would only be reimbursing me for $225. So much for J's claim that my insurance company would "cover everything". When I called J back to discuss, he gave me nothing but attitude stating that I was being rude to him. I mean, what did he expect after blatantly lying to me and tricking me into paying for 2 tows? I will say this about J. While my experience with him was terrible, my couple of phone calls with his son, J Jr. were nothing but pleasant. J Jr. was respectful and polite and apologized several times on behalf of his father. I think pops should take some pointers from his son on how run a business IMHO."