GBMC at Joppa Road - Internal & Family Medicine Physicians

"Every single time I come at or before my appointment time I end up waiting a minimum of 45 minutes, usually more. Time management and consideration is lacking for this staff."

"I had been a patient of Johannah Butler for some time, and was usually happy with the practice overall. Earlier this year, I had to be seen in the office for an urgent issue, but Johannah was on vacation, so Dr. Baronas was my doctor. At the appointment, we talked for a while as he went over my symptoms, but when we got to the topic of my current medications, his entire attitude changed. He was almost chastising me for being on so many meds as he talked about the side effects of each one. He told me to stop taking three of them immediately, saying they must be the cause of my illness (even though I had been taking them for over a year with zero problems). I did what he asked, but the change made no difference in my illness. I ended up being treated at the ER, and a few days later I was better. The illness had nothing to do with my medications, so I started taking them again, and a week later I had to put in a request for refills. Johannah said she was unable to refill them because they were interacting with the other meds I was taking. I told her that wasn't true, and after several exchanges, she admitted that Dr. Baronas told her not to refill them. I was left with no input in my own care, my meds, and I was never even told why they wouldn't refill them. It seemed to just be the personal preference of Dr. Baronas. Because I had no pills left, and no refills, I wasn't able to taper down, and had to scramble to find a new Dr. because I was going through terrible withdrawal symptoms. After being a patient all those years, I was shocked that Johannah and Dr. Baronas were so uncaring and irresponsible. My new practice is great and full of professionals, I'm back on the correct meds, and my Dr. actually cares about my input as a patient."

"I've gone to this location for 12 years. They never told me my doctor retired 2 months ago, i called and asked why no one reached out and bothered to tell me, only to be told letters should have been sent out so dont expect any sort of accountability from them. And when dealing with fmla they always make horrible mistakes resulting in claim denial through NewYorkLife. They only faxed over the cover letter to NYL not a single form that was needed. The office staff does not care about your health care or even doing their own jobs, unless you the patient advocate for yourself they will attempt to not work and hide your concerns from their manager and instill a horrible knowledge that you cant expect your own doctor's office to help you. Please consider this before going there, i say this out of concern for the other patients so you aren't driven insane."

"This visit was excellent. Dr. Gallo is very personal and takes time to listen to me. The front desk was a nice welcoming presence into my appointment. Medical assistant was very nice. I got blood drawn it was flawless. Also got my flu shot. I felt very comfortable today at my appoint. Thank you Dr, Gallo and your medical team for taking care of me!"

"I came to this office for help with my son and his extreme illness. Not only were my family and I under extreme stress, but we didn’t know how to help my son. This office is one of the most warming and friendly offices Iv ever been to. The MA was incredible, Mrs. Sheila NP was everything you could ask for in a provider and more. I’m so grateful for this practice. Thank you!"