CVS Pharmacy

"Cvs location on Annapolis Road in Odenton , MD has the best customer service I’ve experienced in this state. I had to request my prescription be transferred from Texas to Maryland because of work right now. The pharmacy staff took care of my needs quickly. They even worked their line down quickly."

"I called all day and no answer straight to voicemail. I leave 2 messages letting them know I had 4 prescriptions and wanted them ready for the time I can pick up. No one calls back so I go there. The pharmacist tells me she has to do it tomorrow because it would take 5 minutes to be able to open the safe up. Ok, so open the safe, I'm here I'll wait the 5 minutes No big deal. They chose to close rather than help the last customer of the day. The customer service sucked and the ignorance and disrespect was unprofessional to say the least. This pharmacy has always sucked I thought once the other guy left things would improve. No they got worse. I felt discriminated against because of the color of my skin. Corporate is gonna get a call!"

"The pharmacy is not reliable. They do not operate based on store hours and they back to regular hours. Its not covid anymore. They close early or close the drive thru with no notice. The other day there was sign on the window that they closed at 4pm instead of the normal hours of 9pm. Even after you call for your prescription, it will take days to fill. You might not even get it filled til you show up. Corporate needs to get involved. I sat in drive thru and then was told they aren't opening drive thru. Since when was hours of operation and option?"

"Let me add to the dislike. Went to a different CVS. They didn't have the medication required to fill my prescription. We had the prescription sent over here because they had it and were able to fill it. Got here at 5 till 7 to find their gates down. Walked up to speak with the 2 people working in the back, as we're trying to get medicine for our child. They could not help us because 'the gate was down'. The sign says your open till 9PM, it's 6:55PM, why is the gate down? "We can't tell you that. But we can't help you." So the first CVS has no medication and doesn't tell us. The 2nd CVS has the medication but closed early because they didn't feel like working. Now we're off to a third... Are there no good pharmacy's in Maryland? Follow up: Even the other CVS' complain about this one. Apparently they always close early and send their prescriptions to the other CVS' which cause them to all be backed up."

"Dropped off new prescription to pharmacist. Stood and waited for 40 minutes for it to be filled only to be called back up and told they don’t have enough of the medication and were unable to fill it. Couldn’t tell me when they would receive product to fill it. Rude and dismissive employee attitude toward situation."