Heartfelt Florist (previously Flowers by Lucy)

"Even if it's under new management, it seems care for clients does NOT exist. They have an employee that changes your order to suit herself. She delivered the arrangement as if it was from her. It showed up at 9:00. She, MY DAUGHTER is, as of today on a lung transplant list. She was sad because they couldn't put up their fake tree. I found out while having a loving conversation with MY DAUGHTER. They need fake because my daughter is allergic real pine. I sent a tree formation from pine with a note saying now you have a tree. Unfortunately the employee is my granddaughter. I'm guessing she agreed to deliver it for the business. The note was to say, now you have a tree. Keep me on your deck so no allergens get in. When she showed up at night on Christmas eve it was changed to a Holly arrangement because Kayla didn't read the card or she didn't care because by showing up late it made the gift appear to be from her. They have decided that since I'm related I do not have to right to complain. As of now, because I'm tired of Kayla changing my orders and her mother, my dying daughter, tells her it's ok that I have no option but to write this review. This young lady needs to be shown that all clients should be treated the same. Her mother, my daughter has now removed me from her life because I dared to tell the truth about a very spoiled 25 year old. I don't care about kaylas feelings because she stole the meaning of my gift. This very same young lady had a husband with covid. Kayla wasn't sure if she had it. They showed up for Christmas with NO MASK. I could not stay and watch my daughter risk covid so I claimed I had a stomach ache and left. I got a horrible call from my daughter who's dying that I hurt kaylas feelings. Kayla hurt my feelings by risking her mothers life. Her mother cares more for kaylas feelings than she does her own life. At kaylas wedding, her father had to tell her if she did NOT apologize to me he would not be in her wedding. She did apologize and I'm so proud of her dad, Mike. However, the disrespect allowed by her mother continues. I now order all my floral needs from another place to make sure I get the (JOKE) HEARTFELT live I intended without a fight within the family Each time I try to love MY DAUGHTER until her death Kayla steps in and does multiple things to risk her mom. Her mom doesn't want to be sick so she fakes it for Kayla allowing her to make any selfish choice she wants. Now she has a baby. I tried to get her to understand since she has a child, would she want someone doing this to her baby? She just stares like a two year old who can't function. A few months ago my grandson called me because his mom, my daughter Is suffering compression fractures. I'm two hours away. I called an ambulance and stayed on the phone until it arrived than I raced to the home to be with the family. My daughter was admitted for failure to have ability to care for herself. This was the only time I was allowed to touch her baby who is my first great grandchild. Had it not been for this family emergency I'd not have seen the baby. This story is going to keep going. I'm going to add text messages next to prove the hateful disrespect of this employee They will act as if I'm a crazy person. My daughter can't care for herself due to multiple powerful drugs. They are oxi in multiple forms, morphine, and fetynol. My daughter can't think clearly but Kayla is fully capable. My daughter crashed her car trying to drive. I tried to speak with Kayla about how she can actually help and instead she lies and does only what she wants no matter how sick her mother is because what Kayla wants Kayla gets at the expense of everyone even her mother, MY DAUGHTER. ..... I DO NOT want her fired but I do want her to understand she made a horrible selfish decision with my order. This event has fractured our family. I'll post text messages later today to show the complete disrespect. I'll show that this issue under the control of Kayla caused horrific pain in this"

"I live in Florida and ordered flowers today (7/15/22), for a dear friend to be delivered in Street. The delivery was done within hours and my friend loves them! She sent me a picture and they absolutely gorgeous! Thank-you so very much! Excellent customer service!"

"Heartfelt has been my go to. They have knocked it out of the park for my family and my clients every single time. This latest one was for my mothers birthday. Crushed it on the colors!"

"Excellent service! I'm new to the area so I really wasn't sure which florist I could trust for my Valentine's roses delivery. Decided on Lucy's because of the positive reviews AND because "Lucy" was the name of our pet terrier. Well, I have to say I am very happy with my decision. The young lady who took my order was very nice and accommodating, pricing was reasonable, delivery was on time, and the flower arrangement was absolutely beautiful! In addition, the roses were healthy. They've lasted a week so far without showing any signs of wilting or dying prematurely. I've included a picture that was taken exactly one week after the roses were delivered. I'm very impressed. Flowers By Lucy is great!"