Heritage Body Shop Parkville

"I didn't have the best experience. They tried to accommodate me. I dont know if it's how bust the shop is or supply chain issues. It took over a month to fix my car and then I had to notice that it wasn't right. Then it took 2 months to get the correct parts in. Now they give me a day and a half to get there by 445 pm. I should have gone through SDR Collison."

"Go somewhere else. Look for better reviews. Terrible experience. Sketchy place to deal with. They didn't tell anyone my car was waiting but they still tried to charge the insurance company $75 a day for storage. They were extremely rude. They said "they work for me, not the insurance company." Yet they clearly work for themselves and tried to squeeze both sides for as much money as possible. Shady business. I hate all of the employees so much. They were secretive with where my car was at and what state it was in. They tried to tell me I couldn't get personal belongings out of my own car. I had to threaten litigation before they would have a real conversation with me about my own car and the state of things. You car ends up going to their 1501 S Caton Ave, Baltimore, MD 21227 location which has worse reviews. They clearly have more cars in their lot than room to work on them. Again, they charge $75 a day for storage. They are hard to get on the phone and refuse to communicate. MileOne Autogroup should no be in business."

"The work done on my car looks good. The stress, lack of communication and delays involved were terrible. It took two months to get my car back. I paid 2 car payments for a car I could not drive!!!! I was not offered a rental for the inconvenience until about 3 days before my car was finished. Terribly disappointed in a dealer taking that long to fix my car. I feel like I could have taken it to a regular bodyshop and gotten it back faster"

"Ed Jones in the service department (along with Amanda) were so incredibly kind, informative and helpful. The repair team made a mistake and both of them worked quickly to get it rectified. My truck was repaired and back in like new condition in a matter of days (it only took a couple days as they had to order parts). I will DEFINITELY be going back to them in the future for my service and repair needs. I can't praise them enough (hopefully this review helps)."

"The work ended up being excellent and my car looks great. But the time it takes is off the charts and they tend to make mistakes fairly regularly. In my case, the closed a bay door on my car while they were backing it out of the garage. This after replacing a reservoir of windshield washer fluid that should have been fixed last time I was there. All in all the service is decent, but if you can find another place...do that"