Home decor planning in Cheadle

“We ended up in furniture village by chance one day when we were looking around different shops for furniture for our new home and I’m so, so glad we did. I do have to say that the majority of downstairs items weren’t our style, but upstairs we found so much we absolutely loved - so don’t be put off by what’s visible from the outside, it’s definitely worth going in to have a look around. On our first visit we saw a beautiful ercol sofa on display upstairs and then made our way over to the beds section where Laura came over and introduced herself to us. I’m not even exaggerating when i say, i never knew somebody could know so much about furniture, beds, brands and the business she’s working for. We spent around an hour with Laura looking at frames, material, trying different mattresses and pillows. She was super informative without being pushy and although she knew we weren’t ready to purchase there and then, she still spent just as much time with us as she would have would we have been paying customers, ensuring we had all the information we needed for when we were ready to make a decision. And because of this we knew we wouldn’t go to anybody else when the time came to buy. We left with loads of information, a hot chocolate i believe, and having found the bed, mattress and potentially sofa that we would like. A good few weeks later we saw there was a sale on at Furniture Village so decided to go in, have a look at prices and potentially go ahead with the order. Of course we only wanted to deal with Laura cause of how amazing her customer service was the last time we were in, so we caught her attention and patiently waited for her to finish with her customers. So first we went through the bed frame and mattress we wanted, Laura remembered from the previous appointment the ones we loved and we confirmed that we would like to go ahead with those options. Once the bed options were all confirmed we started to enquire about the sofa we loved, our timing was impeccable as it was only the evening prior to us going in again that they had received an email for the display sofa to go on sale - Laura agreed a price with the other managers which was absolutely amazing for us as buying and furnishing a house isn’t cheap so every little helps. You could tell the staff take great care of the furniture as the sofa looked good as new. We also enquired about the upcoming Black Friday sale and Laura reassured us that the prices are unlikely to go any lower, but should that happen they will price match themselves which was exactly what happened with the Tempur mattress we ordered. Because we chose the finance offer, it was a good few weeks before going in to set up the finance contract as we didn’t want our furniture delivered to a building site… during this time Laura has been so easy to communicate with, there have been multiple times when i have added other items to the order, or enquired about other display items from stores all over which she has organised for me no bother. I’ve honestly never received such good customer service, hence the essay of a review because this amazing lady really needs to be recognised for all her hard work. I went from going into furniture village by chance to furnishing the majority of our home from there, all of which was organised and accommodated by Laura.”

“I ordered flowers from Spreadboroughs for my mums funeral last Wednesday as she always used your shop when she was with us. The flowers were absolutely beautiful and looked amazing on the casket. I have since brought them home and they still look and smell gorgeous. Thank you so much. ❤️❤️❤️”

“We are thrilled with the kitchen. The quality is exceptional and everyone believes the worktop to be wood! Thank you for your time and energy when we were making our design decisions, you provided us with so much valuable information so we could make an informed choice. Your customer service is second to none. The fitter worked precisely and cleanly and has done a brilliant job fitting the kitchen. Our splashback finishes it off wonderfully. We do not hesitate to recommend you to our friends and family!”

“Had a kitchen fitted nearly a year ago, and today Craig and Jack came round to adjust a door for us. Superb service, highly recommend this company”

“Went here a few weeks back after trying a few other pet stores and not being happy with the service or advice. From when I walked in I was greeted and had a browse, I got talking to the lady owner and she was generally interested in listening to me and hearing about my dog and was lovely when I asked alot of questions about various treats and food dispite knowing I wouldn't be buying food that day. I got the treats and my dog has loved them and I have been happy knowing he has the right ones for him. Will be going back today to stock up and thanks to the store taking pride in adhering to covid circumstances providing santister etc I feel safe in doing so also.”