Customized pieces in Cheadle

“We ended up in furniture village by chance one day when we were looking around different shops for furniture for our new home and I’m so, so glad we did. I do have to say that the majority of downstairs items weren’t our style, but upstairs we found so much we absolutely loved - so don’t be put off by what’s visible from the outside, it’s definitely worth going in to have a look around. On our first visit we saw a beautiful ercol sofa on display upstairs and then made our way over to the beds section where Laura came over and introduced herself to us. I’m not even exaggerating when i say, i never knew somebody could know so much about furniture, beds, brands and the business she’s working for. We spent around an hour with Laura looking at frames, material, trying different mattresses and pillows. She was super informative without being pushy and although she knew we weren’t ready to purchase there and then, she still spent just as much time with us as she would have would we have been paying customers, ensuring we had all the information we needed for when we were ready to make a decision. And because of this we knew we wouldn’t go to anybody else when the time came to buy. We left with loads of information, a hot chocolate i believe, and having found the bed, mattress and potentially sofa that we would like. A good few weeks later we saw there was a sale on at Furniture Village so decided to go in, have a look at prices and potentially go ahead with the order. Of course we only wanted to deal with Laura cause of how amazing her customer service was the last time we were in, so we caught her attention and patiently waited for her to finish with her customers. So first we went through the bed frame and mattress we wanted, Laura remembered from the previous appointment the ones we loved and we confirmed that we would like to go ahead with those options. Once the bed options were all confirmed we started to enquire about the sofa we loved, our timing was impeccable as it was only the evening prior to us going in again that they had received an email for the display sofa to go on sale - Laura agreed a price with the other managers which was absolutely amazing for us as buying and furnishing a house isn’t cheap so every little helps. You could tell the staff take great care of the furniture as the sofa looked good as new. We also enquired about the upcoming Black Friday sale and Laura reassured us that the prices are unlikely to go any lower, but should that happen they will price match themselves which was exactly what happened with the Tempur mattress we ordered. Because we chose the finance offer, it was a good few weeks before going in to set up the finance contract as we didn’t want our furniture delivered to a building site… during this time Laura has been so easy to communicate with, there have been multiple times when i have added other items to the order, or enquired about other display items from stores all over which she has organised for me no bother. I’ve honestly never received such good customer service, hence the essay of a review because this amazing lady really needs to be recognised for all her hard work. I went from going into furniture village by chance to furnishing the majority of our home from there, all of which was organised and accommodated by Laura.”

“Fantastic service from start to finish ... highly recommend... staff were really helpful. I love my new kitchen, friends and family have commented on how expensive it looks when in reality the cost wasn’t at all and was in my original budget... thank you”

“All the staff who work here are all very helpful. It's always a pleasure shopping in this store”

“A professional service with a personal touch. Service has been outstanding from the show we found them at to picking up our rings. Very knowledgeable and made my bespoke wedding ring to perfectly match my engagement ring. Fiancé also got exactly what he wanted at prices comparable to the high street.”

“Delicious cakes, good coffee, friendly staff what more could you ask for.”

“Great shop, always have what you need and even if they haven't, they helpfully get it for you quickly. Reasonable prices too !”

“Love this shop.Great for gifts, bits for the home & furniture.The staff are very helpful & nice.”

“Ordered 4 100L bags of Bark using click and collect. Received a message within a few minutes to say they were ready to collect. After a short drive I arrived at the store and the bags were waiting on a trolley awaiting my collection. Excellent service.”

“I’ve had a brilliant experience here. David was so welcoming and full of knowledge and help me and my partner purchase our wedding bands. Amazing quality couldn’t recommend them enough. If I need to purchase any other jewellery in the future it’ll be from here. Many thanks.”

“Bought from this store multiple times online, wonderful experience! Top of the notch fabric, and absolutely ethereal designs. I would 100% recommend this!!”

“Lovely coffee table, great price excellent customer service .”

“We have just had a large wall unit, with shelves made and fitted by Oliver. It's superb. Attention to detail has been great, even taking pieces back for a respray where others may have just ploughed on with the job. Communication has always been great too which can often be missing with trades persons. We're having him back soon to do another job. Happy customer.”

“Their extensive portfolio of amazing home cinema and home automation projects clearly demonstrates their experience, knowledge & passion. Architects, builders, electricians & Interior designers, when asked about working directly with Finite Solutions describe them as friendly, well organised & professional.”

“Simon is amazing!! I absolutely love my engagement ring”

“My Mum loved her necklace from Daisy Imprints. Amanda is so lovely to work with and she made the whole process easy and pleasurable. Thank you.”

“I would love to recommend Parry’s jewellery shop , as I took my very special necklace that I had bought for me from my son for my 50th birthday. The chain had snapped , but after trying many times to fix my chain , the dedicated jeweller at Parry’s, said I just needed a new chain , so he brilliantly sold me a chain , at a very reasonable price . I’m so grateful to Parry’s for there time and effort.”

“Recently visited Sultan Furniture to buy sofa set, and Hassan attended to us. Hassan provided a good customer service to us. He was honest throughout, and he gave us good advice. He was very patient with us and he answered all our questions without any hesitation. He even called his suppliers in Turkey and we were able to customise our order to meet our needs. I am definitely going to recommend Hasaan to all our friends and family.”

“Such a great little shop!!! Unusual, beautiful well made clothes. Owner is so helpful”