U-Haul Moving & Storage at MacArthur Dr

"If I could 0 stars I would. I DO NOT RECOMMEND THIS U-HAUL CENTER!! Especially if you want your deposit back. DO NOT BID OR BUY UNITS FROM THEM! They will try to withhold your deposit over things that aren't YOUR RESPONSIBILITY. As a bidder your RESPONSIBILITY is cleaning the storage units and removing everything out of them. Nothing else. THEY ALSO DO NOT GIVE accurate pictures of the storage units.. IF YOU CAN NOT SEE FROM CORNER TO CORNER , DO NOT BID OR BUY IT .. THEY ARE A SCAM. You will think you bought a unit with very few things in it.. until you open it and your confused because it doesn't look like the pictures online.. They know how to angle the camera right for sure.."

"Charging a dollar a mile is ridiculous, plus renting the for $85 u-haul, and putting gas back in, now yall are taking advantage of the customer."

"Had no problems with the reservation or check-out/check-in processes. Rented trucks and van for several days and staff were very patient and understanding when we needed an extension."

"Went in to obtain a storage bought the storage was told office would close at 5 and I needed a special lock. Went bought the lock and a few of my things and was back maybe 3:20. I unpacked all my things loaded them on the cart and proceed upstairs to my storage. I get to the storage and there is a lock already on it. I was already tired and hot from packing unpacking and walking upstairs to the storage. I made several attempts to call the front off both my personal phones and the call button for someone to answer no one ever did. After five minutes of calling I gave up left my items unattended and walked to the front hoping if I left my car no one would take my things. No employee is to be found I walk back to my car push my stuff on the cart to the door said forget it walked back to the front for a refund and explained the situation. They were okay with giving me a refund but I needed my debit card I walked back to my car packed all of my things drove to the front and was finally given a refund. I hated my experience. If someone buys a storage it’s UHauls place to make sure everything is ready for that person who’s spending money especially if they have to walk up a flight of stairs"

"I am thoroughly disappointed in U-haul. I made a reservation 2 days prior to my needing the truck. I got a call 1.5 hours before I was a supposed to pick up my truck stating that my 3 day reservation could not be honored due to overbooking. I would only be able to have the truck for 24 hours. I asked for corporates number. I spoke to someone named Dwight. He confirmed to me that my reservation had been confirmed before they put the 24 hour block on but he still could not honor my 72 hours. He repeatedly gave me the excuse that it was Memorial Day weekend and they were trying to help as many families as possible over the holiday. I explained to him that it didn’t help my family. The issue could’ve been resolved the day I made the reservation. That gave me a couple of hours to scramble and make a reservation with another company. Only if they would’ve taken responsibility for their incompetence!! But, I was given an excuse putting it off on “other families in need.” What about my family that already made the reservation? They messed up and ultimately I had to suffer for their incompetence. Thanks to Penske I will be able to have a truck for 72 hours. If you ever use uhaul be sure to call them and make sure you can have your reservation for the allotted time because you might be in a jam if you don’t."