& Other Stories

"I went to the store with my friend on a Monday afternoon. And after picked out few clothes I went to the fitting room to try it on. In the mean while there was a staff member in the entrance. I never came to the regent street shop before, so when I saw the sign of wait here to be located for the fitting room I just did so. I asked the staff member if I can try it on, the staff responded “you can go through” in the first time, but I didn’t really get her clearly because I was a bit tired and the background music from the store was kind of loud. So I just responded her with “pardon”. And on the second time she immediately looked very offended and annoyed and responded me with a very rude tone “ you can go through”. On the meantime I was really confused and disappointed by her attitude. As English is not my first language, and I believe anyone can be a little bit distracted when the surrounding was kind of noisy, she showed 0% patient in very offensive manner. And even after I have finished fitting, and walked out of the fitting room, I passed the clothes to her she gives me a very fierce and annoyed face. I was really disappointed in staff’s attitude overall. So if you are Asian don’t go there. The staff who treated me like this was also Asian but apparently she doesn’t respect her own cultural heritage."

"Ordered online. No information has been provided regarding delivery. The customer contact is hard to find and information provided sends you in a fustrating loop. Not impressed."

"I was treated extremely rudely and racially by the security guard without even entering the mall. This clothing store in Regent Street may not worry about the traffic, so the attitude of all employees is extremely bad, as can be seen from other comments. However, I was scolded and pulled by the security guard at the door when I even stood in a corner waiting for my girlfriend to spend money inside, and I listened to a lot of complaints. I am an Asian, and I stood in the corner of the mall door waiting. When the security guard saw me standing there, a white lady took a dress from my face, the black security guard pulled me rudely and scolded me for making room for the white lady. He imitated my accent and told me he doesn't care about this job.I just repeatedly confirmed whether I have the right to stand here. He said I could stand here and wait, but he kept complaining that I was in the way of the white lady. It was just this incident that ruined my day. As a large clothing store in Regent Street, I was very surprised to be treated so rudely. Maybe they didn't care about one or two bad reviews, and they didn't reply to the comments. But I had to write this comment to show my attitude, We are all consumers, and color, sex and age should not be the reason for being treated differently."

"I get my phone stolen inside the property. No enough security. Only one sleeping by the e door. Zero help from the Manager, not even to call the police, nobody cared. Manager said that three phones get stolen today in this store plus a wallet from a couple of ladies right after me. STAY AWAY FROM THIS STORE EVERYONE BECAUSE SOMETHING FOR SURE IS WEIRD."

"I was queuing with my sister to pay. There was four ladies behind the till all having a personal chat but actually was quiet loud so everyone could here. The two people that was getting served were feeling very awkward and so were we. Only one of them was serving we were just standing there for a while to be served whilst they had a good chat. It’s nice that they were enjoying work but we waited a while and we didn’t want to hear there personal life. It would of been great to be served instead of standing and waiting for them to finish there conversation. They were so distracted to the point where when I was being served she asked me for a bag and I said no thanks but she continued to give me on. I had to grab her attention to tell her I said no. She continued to chat with her collegues.."