Tea drinks in Swanley
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Premier Inn Swanley hotel
“Have had a lovely stay at premierr inn. The downfall was the lady , Charlotte , on the desk becoming so abusive and walking into my room without asking which i find very strange and concerns me that someone can walk into anyone room when im not there and when asked why she replied i can do what i want . Very unprofessional and very angry lady but ive taken this further as this isnt aloud to happen. When checking out late because of this she called the police who didnt turn up as was a waste of there time very strange experience and very abusive. I have had an apology from customer services and premierr inn but im not satisfied with just an apology as im a young mum and this was very scary for me . The rest of staff are so kind. The resturants staff are all so nice and friendly and really good with children too. So welcoming and kind. The manager Sarah is so lovely and has made our stay really nice. The food is also really good and the drinks. Thank you .”
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