Style and sophistication in Hounslow

“Been here 4 times in total, and have had 3 really good experiences and 1 bad one. I’ve had Azaddin and Refat cut my hair on the 3 good occasions and they did a great job. Nice clean fade, listened to what I wanted, were really polite throughout. Beard shape ups were really good too. Will definitely visit again”

“I have used the Heathrow Airport chauffeur service several times, and I have always been impressed by their attention to detail and commitment to customer satisfaction. The drivers are knowledgeable about the area, and they make every effort to ensure a smooth and enjoyable ride. I highly recommend Heathrow Airport chauffeur service.”

“Mrs Dari is an expert in hair care and the place is worth visiting.”

“Very pleasant premises, clean and light, and comfortable. Excellent haircut and at a very good price. Ticks all the boxes! I will definitely be going back again when the time comes. Update: Often the second visit is not as good as the first, but I'm delighted to report that is not the case. I got another great haircut for a really good price! This is now my barber of choice.”

“Lovely service, polite and friendly staff. Professional beauty treatments, my skin has massively improved since I started having my regular facials. If you’re looking for a healthy skin and glowing body, this place is for you. Quality products!”

“What can you say, it's an Emirates lounge. Staff are attentive, it's super clean and the food is out of this world. Great flavours and presentation. A fully stocked self service bar to ensure you can relax. Showers should you require them. It's a great way to start your journey by being in here.”

“Excellent service and great range of drinks. The breakfast buffet was exceptional. There is plenty of seating. We arrived 3 hours before our San Francisco flight and the time flew by really quickly.”

“The lounges and overall business service is very good! Made flying so much more relaxed. Menu on the ground is limited but the food is tasty. The food in the air is good, never before have i even attempted to eat plane food after a bad experience many years ago. But they served a great dish on a real plate. The staff were amazing, the lounge is generally quiet and well maintained. A must for travelling in the current covid world.”

“What can I say about this lounge… well when compared to other lounges, even in other parts of Heathrow, it’s not that great. It can’t hold a candle to the Cathay or Qantas lounge in T3, It’s a little dated and I wouldn’t say it’s overly luxurious. However the main selling point of this lounge is that it is not a pay to use lounge and the connectivity of the First Wing in general. It’s the best lounge in T5 and it beats any lounge that isn’t ab airline status lounge . Firstly you can only get access if you are BA Gold or OneWorld equivalent (OneWorld Emerald) or you are flying first class. However if you are flying first you get access to the Concorde Room so wouldn’t use this lounge anyway. The access to the lounge is its main selling point as you go to the separate “First Wing” that has its own check in desks and security, and after security you walk down a short corridor and right into the lounge. This is fantastic as it means you come directly into the lounge without a long walk through the general terminal area. The size of the lounge is pretty big but with only a few drink stations positioned apart from the main food and beverage area. Plenty of seats in various configurations and a few work places. Throughout the pandemic, for food and beverage it was order only through barcode and phone, and at the time writing this is still available but there is a small, ever growing buffet coming back. This phone ordering was actually quite good but the selection could vary. Currently the buffet at breakfast has a decent selection of hot English breakfast, as well as fruit, pastries, cereal and other cold items. There are a few juices available and three coffee machines, that can get quite crowded during peak times. The food selection is good but it’s nothing to shout about, however it is recovering and getting better as time goes on. In terms of seating the furniture is quite old and tired but comfortable enough. It would be good if there was more charging points but if you are really desperate you will find one. I enjoy the Concorde terrace at the end of the lounge as it is usually quieter and offers runway views as well as feels much more open. The staff are always hard working and friendly and keep the lounge generally clean. As is the case with any lounge, how busy it gets really really affects the experience. When it’s busy it’s unpleasant but when empty (very very early in the morning) it can be quite nice. The lounge will fill up quite quickly after opening and usually there is a queue waiting to get in. But toilet facilities are however appalling. While located within the lounge, they are quite dated and usually have a queue of people waiting to get in the 6 or so cubicles available. This is just not good enough for a first class lounge. They are individual stalls which is nice and are generally quite clean but in major need of an upgrade and in need of more! All in all the major selling point of this lounge is its position in relation to the terminal and your route from taxi to plane. It very nice to have you’re own private section of the terminal which usually guarantees no check-in and security queues, and a very short walk from there to a comfy chair and coffee in the lounge. The facilities could use a face lift and if they continue improvement on the food section it will be good but all in all, to even be able to use this lounge you have to travel a lot. This means though you might be a discerning customer when it comes to airline lounges, you will use this place frequently and grow to like it a little bit. You will appreciate its layout in relation to the terminal and your travel experience, you will get to know it’s quirks, it’s up and downs and it will become like a mini home from home…”

“The one! Love Gucci! Plus this location is useful when on a quick weekend/week away and you need to pick up any last minute products or accessories.”

“Went on Saturday, with my neighbour, and had a lovely experience. My neighbour recently became bound to a wheelchair, and was finding shoes for his son, we were met by a lady, whose name I did not catch unfortunately, who was incredibly kind, patient, friendly, and very efficient. Honestly just wanted to put in a good word! Good shoes too, the recipient found them very comfortable.”

“Cartier really look after you and make you feel welcome even if it's just for a watch service.”

“Very positive experience at Burberry T5... in particular, the quick flexibility of Melissa Wong and Tim. I’m traveling with wife and children and noticed - at the airport - that I had not brought a jacket... less than 2 hours before boarding to Sweden. Melissa quickly showed all options that were travel practical and when we found the perfect one - they did not have it in the right size. It took less than 15 minutes for the team to bring the right size from another terminal store. She and her colleague Tim treated the children with such great care and made what is usually a boring experience to children quite fun... Thank you Melissa!”

“Outstanding customer care. My wife and I were in the shop earlier this week and bought some items. Unfortunately we left one of our bags from a previous shop in the Superdry store and left it in there and got on a flight. I phoned the shop the following day and Bal (shop manager) informed me that she had the bag and it was safe. She very kindly posted it to us recorded delivery the following day at no cost. Bal, thank you so much, my wife was so upset that she left her bag which had some expensive items in it. Your customer care is at the highest level, which led me write this review. Superdry are lucky to have such a fantastic manager. Thank you!”

“This Place is in Terminal 4 its sells lady's hand bag all top brands..the shop is Harrods sell other top items like coats hats scarfs Great display and inside the lights are soft cannot miss this...The name Harrods the world No1 top quality the shop assistant are very..polite well presented and smart...”

“Bad service in the airport I wish i did buy it from the store”

“Visited today and had a great buying experience thanks to Mohammed and the young lady who wrapped the items. They are a credit to the company.”

“Lovely store and wonderful service especially from Ozlem K. Who was extremely professional and courteous and went well above and beyond what would be expected.”

“expectional customer service at this airport location. easy, fast and attentive. i wish they have more stock items at heathrow like their stores in London central.”

“Amazing customer service , the manager to the staff all are so helpful. I’d recommend asking for Heather, such a lovely lady, helped me buy and style my new wallet. This is quite possibly my favourite chanel boutique even though I live 10 minutes away from Chanel Bond Street.”

“Been here twice now (first time I had to purchase a weeks worth of clothes as I brought my wrong bag for a flight to Abu Dhabi), both times have been exceptionally good, unfortunately I don't have their names but there was a gentleman sales assistant that has always gone above and beyond even today finding me by my gate to check whether I had a Heathrow rewards number for the points. I will always recommend Lacoste in Terminal 4 heathrow and make an effort to purchase all of my odds and ends here when flying. Thanks, Dean”

“I frequently fly out through Heathrow Terminal 3 & I always stop by the Gucci boutique for last minute gifts. While they unfortunately do not have any of the beautiful clothing to offer, they have a nice variety of accessories. I have not had a single bad experience here & the customer service is consistently outstanding. The associates are all kind, patient, and extremely professional.”

“The lady at the counter is very kind and beautiful,”

“This boutique is very well laid out, high quality of staff knowledge and customer service. The position is just left of the security checks on the top floor. This is all about Whisky. Good whisky. And worth passing by before flying.”