Pet diagnostics in Rainham

“On Sunday my girl Nancy went into labour. This was the 1st time I’ve ever done anything like this and didn’t really know what to expect or how long Nancy would be ok for. I called and spoke to a man called Scott who went through absolutely everything with me and what I should I expect and left it down to me when or if I should I bring her in. Scott also went over the emer hour costs on the phone, so when I did bring her in there would be no surprises. the parking wasn’t bad as it was 12am so I parked infront of next doors shop. I was greeted by Scott and the vet (I think her name was mirela) who put me at ease, made fuss of Nancy to keep her calm, they both went over what would happen from now and what roles the team have in the surgery room. When they took Nancy into the back as they was getting the room ready (I guess) I could see through the door they let her wander around with them again all making a fuss of her to keep her calm. It was the little things like seeing that which made me feel calm as I was getting upset in reception as I could see they constantly was looking out for her even before surgery. Surgery went really good after Scott came out to tell me about the puppies and then got them ready and filled the hot water bottle up (again I’ve heard some vets don’t even do that for you) whilst the vet went over all the important after details. Since her op I’ve had a couple of questions and the reception team are always so friendly! Honestly I would recommended this vet practice especially this 3 man team. Honestly it’s the little things that count. They were honestly amazing! Thank you again team!!”