Personalized guidance in New Malden

“I received an excellent service from Pearson Hards while dealing with Help To Buy Repayment. Natalie and Natasha were very professional and friendly. The team communicated clearly and responded super quickly. Thank you for all your help. If I will have any possibility I will definitely recommend you in the future.”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“Really love this school.i only know the nursery and reception as 2 of my daughters have just joined. Already made friends with the reception parents and my daughter is so happy and has lots of friends.Its so great to have a primary school that nurtures,cares and educates young minds.The headteacher,deputy headteacher and head of early years Mrs Morris,are all so great.im so happy I chose this school out of three I was offered.I recommend this school.”

“Cannot express how exceptional the team at Groves Residential are! They have your best interest at heart, very easy to communicate with, and they really do make your life easy! 100% recommend them to anyone.”

“We have bought three rental properties through Grace Miller and I have to say they are by far the best estate agent we have ever dealt with. For each flat they kept us informed and reassured throughout the process and made sure everything stayed on track. They also now let and manage all three properties for us. Chris Brewer handles everything effortlessly, taking whatever issues come up in his stride and always providing sensible, pragmatic advice. All three flats are in buildings managed by Grace Miller's block management department and the service from them is just as good. Responsive, efficient and highly professional. In all our dealings with Grace Miller we have been thoroughly impressed by their knowledge, efficiency and expertise throughout and we cannot recommend them highly enough.”

“Humphrey is a difficult boy. Creature Comforts is the ONLY place he’s ever rushed to get in to, to be groomed! His grooming is also better than anywhere else we took him in the 6 years before we discovered this place. Excellent job all round. Thank you.”

“Ally is FAB! She drew a phoenix and my late mother above it in a heart. I then went back to get it done in colour. All my friends want her to do theirs now!. Thank you Ally. Love Soraya. Xxx”

“Emazon Solicitor is very professional and knowledgeable for UK Visa related attorney who can help me to get my visa in a clean and tidy manner. I strongly recommend this solicitor. I think this solicitor is best in U.K.”

“Searchlight Community Centre is the home of Kingston Mencap, the leaseholders of the building. Searchlight is newly refurbished and has now become a hub of activities for people with learning disabilities. Hall and Meeting rooms are available for hire.”

“Good Wilko. Better than the one in Kingston as their shelves are actually stacked full. Good prices on all sorts of household products.”

“Good hairdressers Very friendly and good atmosphere Good service yes”

“Same standards , half the price of Harley Street and a very pleasant train ride.”

“I have today spent over an hour on the phone with these guys going through my non-standard home insurance quote. I can't tell you what they're like when making a claim, but I can tell you that their customer service is excellent on the quotes-end! Spoke to two advisers who seemed intelligent and were very helpful. They were Najid and Harry. A note to any internal staff reading this - I don't know if I just got lucky with these two guys, or if they're representative of the customer support staff you have in general. If it's the former, promote them quickly or they'll leave for a better job!”

“This is probably the best business and personal tax service I have ever received! Samir is excellent! He is responsive, knowledgeable, timely, pays attention to the finer details and always provides you with the best advice to make informed decisions. He has taken a lot of the stress away from me regarding running my business and I couldn’t be more pleased! Highly recommended!”

“Went to check out the college for my son for next year, the welcome was so warm and inviting and all the staff were lovely and friendly especially the reception Donna xx”

“Really brilliant service - professional and responsive! And great value for money! Thank you to Shiperoo!”

“Recently we have obtained the services from Siva Logeswaran of VJ nathan for our house purchase. She did a professional job with necessary care and diligence in delivering her service. Siva was very friendly and forthcoming to assist with the queries and explained in details for our house completions. Will not hesitate to recommend their services. Thanks team VJ nathan”

“Been using this dispensing chemist for many years and am always struck by the kindness and great service of all who work at this pharmacy, located inside the big Tesco. Always knowledgeable and willing to take time with each customer. And smiling and courtesy go such a long way. Thanks for consistent great service!”