Hilton London Heathrow Airport Terminal 5

"Firstly, I booked into this hotel between flights as the website made a massive feature of the spa, and pool. Lovely, I thought... A chance to have a nice swim and unwind, but nope! The pool has been closed for 8 months, and they don't expect it will open again. Super disappointed, at least take down the numerous photos of the pool/spa if it's unavailable. The rest of the experience was pretty dire too. Reception staff were very inexperienced, I booked a double room but got given a twin, the bath plug didn't work and I had to use a teaspoon to remove it, there are plumbing noises gurgling all night long. The restaurant was OK, good food but slow and inexperienced service. The beds were also extremely hard. Do better Hilton. I paid a premium in order to spend a night in reasonable luxury, and this stay was very far from that."

"My experience here is what gives this Hilton a 1 star. The hotel itself is a normal airport hotel about ten minutes from Heathrow Terminal 5. Breakfast is normal airport hotel food. They offer shuttle service, which is to come every 30 minutes. Luckily, I like to get to the airport very early. I waited and waited and waited in the lobby for the shuttle to the airport, which never showed up on two of the scheduled times. Reception knew I was waiting. I finally asked them to check what was happening with the shuttle. They called and found out the shuttle was not coming. I told the front desk that they should probably tell their guests that the shuttle was not coming today. She looked at me, annoyed, and said “that’s why we say it’s never reliable,” then immediately turned her back on me and walked away. They never told me the shuttle was unreliable. The hotel offers it! The only nice person there was the concierge, who called me a cab at least twice because the cab was not arriving when we were told it would arrive. Reception could have handled the situation much better than they did. I had to get a taxi, which took about 20 minutes and cost me 22 pounds. I barely made my flight. Shame on the front desk rude lady!! The photos of me are waiting for my shuttle. Nothing is there."

"From the moment we entered the restaurant area in the morning for our breakfast we were greeted by the incredibly loud and dynamic music like in a night club , which was very disturbing. We should have left at that point as what follows was indescribable. The English bacon was foamy , cooked and just awful. The bacon stunk of strange artificial smell and just tasted awful, boiled bacon is just gross. The beans were far and few in between in the strange tomato sauce. The hash browns were rubbery and fried in God only knows, what fat but the taste was vile. They tested old. The bread buns were stale to the point of being dry. There was a sweet bread that tasted like salt! The scrambled eggs were surely made out of powder as I could not taste an egg in it and they smelled awful. I had to spit it out. They were floating in WATER!!!!!! The boiled eggs must have been really old as they were green and stunk!!!!!!! Coffee was just awful! At the till, we were asked if we were paying for 4 people and I answered that we are three people so I will be paying for three. The women at the till then ask me to pay £84. My son looked at her screen where it said , we are paying for 4 so that was pointed out to her to which she replied that we are paying for four. Her English wasn’t simply good enough to I understand what was said. She attempted to purposely overcharge us for the breakfast. The previous night, the staff were rude and the food was simply disgusting and extremely overpriced . We asked several hotel staff people what they thought about the food and that was just met with laughter. We chose to stay at this hotel after looking at its restaurant on line which turned out to be one big con. We travel a lot , all over the globe but this was the worse we ever encountered . Please avoid this Indian driven restaurant . The hotel rooms were the only good thing about the restaurant. DO NOT STAY HERE TO AVOID DISAPPOINTMENT!! A con!!"

"This is an "airport" hotel that isn't at the airport. There was no formal transport to the airport and the hotel organised a car for our trip to the airport before leaving London. The rooms are reasonably comfortable. Getting a bit dated, but they were tidy. There is a much better Hilton at the airport itself, but this is an acceptable alternative. I wish the hotel would fix the flashing light of a display cabinet near the reception. It doesn't represent the hotel in the best light to have faulty lighting. Hotel staff were great and I thank them for our brief professional interactions."

"I had a wonderful relaxing 1 night stay here. I had booked in advance. My flight arrived early so I went to the hotel to drop my bag and find something to do until 3pm check-in time. The reception staff kindly offered me a twin bed room as it was ready immediately. I was so grateful to be able to check in to my room early. I had a nice buffet breakfast and an a la carte dinner before resting for the long flight home. All the staff were friendly, attentive and helpful. The room was a good size, very clean and quiet and the bed comfortable."