London area living in New Malden

“EXCELLENT advice from Emil and the same great customer service today from Ross. They know a lot about beds and backs. Very happy that the new bed is coming. Should have done it years ago. Definitely recommend going here. It's a big decision. This is a good place to go.”

“We went to the store yesterday to buy a tank and various essentials/accessories to prepare for my daughters first small pet fish. They had a great variety of products including lots of well-known character ornaments to put into the tank. The staff in aquatics were very helpful and ensured we got everything set up correctly for the fish we planned to buy the following day. Very informative and friendly. Today we took our daughter to choose the fish. The staff member, Matt, served us and he was amazing with my 5 year old daughter. He went out of his way to choose specific fish for her so she could tell the difference between them and was so welcoming and helpful. Thank you so much for making my daughters day! Went back a week later to get more fish and two shrimp. This time served by another gentleman with brown hair. He was really helpful and amazing at his job. Very informative about every aspect of the shrimp and fish. Thank you again for your help!”

“We recently attended a family wedding here, and cannot recommend it highly enough. The food was really something special; absolutely delicious. Every aspect of the organisation was spot on and the Owner, Chef and Staff were friendly, helpful and professional in all they did. A great day was had by all.”

“Purchase of mattress at New Malden branch. Very good service (Monika) all my options were explained in terms of the product, guarantees, delivery, etc, I was allowed to take my time and did not feel pressurised. It was a pleasant shopping experience”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“Humphrey is a difficult boy. Creature Comforts is the ONLY place he’s ever rushed to get in to, to be groomed! His grooming is also better than anywhere else we took him in the 6 years before we discovered this place. Excellent job all round. Thank you.”

“I was recommended this place and it did not disappoint! We got the whole chicken (half signature fried and half spicy glazed) with a side of chips and Soju! The chicken was delicious! The service was great, very friendly staff! Service was a little slow but I believe it’s because we arrived just before they closed for lunch!”

“the food was delicious and tasty, the place is really cool and the service is excellent! I will definitely come back more often”

“Really well stocked little shop, with very competitive prices.”

“Has a high ceilinged badminton court, and a upstairs table tennis hall. Hall rental is reasonable per hour, which means most clubs can offer a reasonable cost to the players.”

“Really good food,nice people,fast attention,many options.”

“We are so happy with our newly upholstered pieces. Fantastic speedy service, very reasonable pricing and excellent workmanship. I am really fussy and the chairs we had done came back exactly as I'd requested. Would highly recommend and we will be sending more pieces in soon!”

“A broad range of activities, kind staff and a welcoming pleasant environment.”

“Awesome place to train and become a real disciple of Kung fu. Got my fourth level badge at the mo and looking to progress. Lessons are fun with a real clear plan of teaching. First 15 minutes are warm ups and stretches which really get the blood flowing, then punching, footwork drills. Followed by the form, Tsu nimh Tau.(not sure how its spelt hehe) After this every week there is different attacks and techniques which are constantly repeated and trained. This is amazing in building up an instinctual muscle memory training ritual which you can take with you if you are ever in Kingston one late evening near the pubs with louts running around. I feel so much more confident when I am out and it really helps people stay away for their own sake. Alex the instructor is the main man. Also had a pleasure in meeting Sifu Alan and Grand Master Sergio which really gives you an idea into how far beyond where you stand you can really venture into this martial art. If you have seen Ip man or into Bruce Lee you will want to do this. Even if you want to get fit and/or your a lady worried about people getting in your space this is the perfect art for you. My daughter was man handled by two lads a few years older than her. She shouted "Back Off!" and threw a Fuk sau and a Cheng Sau in their direction. Needless to say I have not had to interfere because they have now left her alone and made to feel like clowns because they got manhandled by a girl two years below her at school. So worth it. JUST DO IT!!!”

“Nice ambience and a quiet place to do fine dine-in; loved the food tasted pretty delicious.”