Home furniture retailers in Watford

“The Paint Mixing of Velspar paints is in the front of this very large store. Hesina was very knowledgeable, informative and helpful in finding us the colour closest to the colour we were looking for and mixing it for us. A very good service.”

“In todays retail environment where you wonder around stores seeking help and guidance from staff who know less about the products than you it’s a revelation to be assisted by Nina at the Watford store. She has a great personality and product knowledge- nothing was too much trouble, time wasn’t an issue and we have ordered the dining room units that we were looking for. Thanks again Nina”

“Went to Dreams to buy a new mattress after visiting other retailers who did not give me much help when it came to choosing one.I bought my bed from Dreams so don't know why I didn't go there straight away (the bed is great, an ottoman with lots of storage).At the shop I was greeted by Fran he was very helpful and conducted a sleep study using a bed in-store designed to check body weight and sleeping position to decide on firmness of mattress that would be most comfortable, after this I was able to try different beds recommended. The manager in-store at Watford a gentleman call Mustafa was helpful and offered lots of advice regarding the purchase of a mattress and different mattresses available and what to expect from them all.I also purchased a mattress protector and couple of memory foam pillows (although after using them for just over a week find them too hard for me and unfortunately I don't have packaging so can't return them).Delivery was quick and the guys that bought the new mattress were extremely polite and very helpful.I am still breaking in this mattress and have only slept on it for a couple of nights but if it's uncomfortable there is a guarantee of 40 days so it may be returned and another mattress purchased but I am hoping this will not be necessary. Excellent service from Mustafa and Fran at Dreams Watford Branch. Well the 40 day sleepwear policy is a complete ripoff I had to change the bed and the company offers NO REFUND so you have to get a new bed choose one a cheaper price and lose money lots of clauses really BAD .Don't understand why policies are different online and in-store it's the same company. Great staff in-store but extremely poor customer service dept DREAMS EXPLAIN YOUR GUARANTEE FOR SWAPPING IN 40 DAYS TO ALL CUSTOMERS IN DEPTH BEFORE THEY COMMIT TO PURCHASE.”

“Lovey people, friendly and helpful. Cant fault them.”

“Nice sale manager , John, very helpful and patient to answer our question and make delivery arrangement, good deal for the clearance item. Sofa delivered in good condition . Thank you !”

“We had excellent service from Linda. The furniture is really high quality and the staff were very helpful and knowlegable. We had time, space and help to make our decision. We were guided through options and felt we were being helped to find the sofa that meets our needs and our budget, there was no pressure or upselling. A really positive experience. There is a long lead time on delivery, but we feel that has been clearly communicated to us in an upfront way. We know how to get in touch if we need to and what to expect regarding communications during manufacture and delivery. We are really looking forward to getting our lovely sofas.”

“Great service delivered by the guys at Watford DFS. I was initially greeted by Humza who introduced me to Kalpa. She said she would assist me on purchasing the sofas I wanted. Straight away she offered me a cup of tea or coffee. She told me to take a seat on the sofa I was looking to buy and she was going to get my coffee and get a tablet so she could order my sofa. Have to say Kalpa's customer service was absolutely amazing. She was very polite and engaging. Explained everything in detail, showing me different quality of fabric which I could choose from. Just felt really reassured with everything she was saying. It didn't sound like a generic sales pitch, but very personal taking into account everything I was saying. Explained the process from delivery, finance and the warranty of the sofa. Honestly I could go on. Just a great team of people who just made everything simple. From Humza, Kalpa and Brian, it just felt I knew them a lot longer than just meeting them on the day. They are a great asset to DFS and we need people like them more in all retail. I'll definitely be coming back again or recommending them to friends and family. Date of experience: 28 January 2023”

“Was served by the store manager Nadeem the service was excellent, through the use of their in store technology he helped us find a perfect mattress for us.”

“We walked in this branch on the off chance after visiting another shop near buy, we were suprised with the selection they have and how spacious this place is. We were approached by Colyn and he was professional and polite and advised the best options for us to furnish our house. Colyn thank you and we shall be back soon.”

“Putting in a new kitchen is stressful at the best of times, but we found that everyone at Timberfusion made the experience seem easy. They were all so patient with us and their help and guidance was invaluable. Over the years since having our kitchen fitted, Timberfusion have put a new Corian top on our kitchen table and made us a freestanding unit to match the rest of the kitchen. Seven years later we are still enjoying our fabulous kitchen!”

“Great customer service from Bon who works in the backyard. I was looking for a product and there was no staff on the shop floor. I saw him near the entrance of the store room and asked his help. He tried his best to find the product but couldn’t locate it. I was about to leave the store and he came quickly and informed me that he found the product and took me where it was. He is a great example for great customer service and this rating is given purely for his service.Should have staff like him on the shop floor to help customers .”

“Great furniture, solidly built with good warranty for piece of mind. The sales sraff were professional but very friendly, with no high pressure tactics. Surprisingly short lead time of 6 weeks for a new sofa suite.”

“We were served by Rene in Watford, the experience was so smooth and pleasant that my wife and I have been compelled to review the experience still stood here. A credit to the company.”

“Amazing wardrobe selection, the staff and directors read your wants very well. I am a regular customer and would always return for their high end and quality products”