Home decor accessories in New Malden

“Fast and good customer services, also refund purchase with no question asked.”

“EXCELLENT advice from Emil and the same great customer service today from Ross. They know a lot about beds and backs. Very happy that the new bed is coming. Should have done it years ago. Definitely recommend going here. It's a big decision. This is a good place to go.”

“We bought a bed from this store. Usman helped us with selecting of our bed by showing us lots of different mattresses. Ue was extremely knowledge and really took his time with us. This enabled us to buy with confidence.”

“SALES EXPERIENCE: I had a really great sales experience at Sofology New Malden. I had two visits, the first to check out the sofas and then the second to actually make my purchase. Both times I appreciated the staff's friendly welcome, balancing attentiveness as well as giving us space to consider our purchase when we needed it. It was much better than a nearby furniture store which had very pushy sales staff who put us off immediately. On our second visit to make the purchase we were helped by Jimmy who was friendly and did everything for us, demonstrating how the sofa bed we were interested in worked and also demonstrating an alternative sofa bed so we knew all our options. He was knowledgeable answering all our questions on fabric and cushion materials. Finally he took us through optional add ons and our financing options all the way to a successful purchase. All the while he listened to our requirements and made us feel like valued customers and we appreciated the time he spent with us. He advised us that the lead time on the sofa we were interested in was under 8 weeks, so I will reserve judgement on the final product until it actually arrives! For constructive feedback, I had two minor gripes. 1) Sofology's website does not give the detailed dimensions of the products that you need to know for whether you can get the sofa into your home. For example, the dimensions on the website give the height of the sofa including back cushions, but you can, of course, take the back cushions off to get it through a door! I took a tape measure along to the showroom to measure the "hard" dimensions of the sofa bed to double check that the sofa bed could get into my home. 2) The New Malden showroom did not have the material I wanted (Drift Lime) on a sofa so I could not see it on a full sofa. Jimmy explained that this was because the choice of fabrics was greater than they had space in the showroom to display. The swatches were good to get a sense of the fabric, but it would be good to see a bigger sample. Some sofa shops have a big rail of fabrics on hangers so you can see what a big sample of each fabric looks like. Overall, a great experience. UPDATE 14/11/2022: DELIVERY EXPERIENCE My sofa order took just over the 8 weeks I'd been quoted for the sofa to arrive at the Sofology warehouse, but not too concerned about that. For the first delivery attempt that Sofology arranged my address did not go into their system properly because the name for my block of flats got removed from the delivery address. The delivery driver ended up five minutes away, but said he was unable to come and deliver to my flat because the address was not exactly correct, which was frustrating. I called Sofology back and they told me to call the New Malden store. The staff member I spoke to was very apologetic and helpful, understanding my issue and making sure to manually fix my address on the system. I also received good communication from Sofology central office to rearrange delivery. On the day of second delivery attempt I kept updated on when the delivery would happen on the app. The delivery staff carried my very heavy sofa bed up several flights of stairs to my flat and also had to negotiate parking because all of the spaces outside of my flat were occupied. They were professional and courteous, true heroes. The result is that I have my new sofa and I love it! I will post an update again in a few months to note how it has performed.”

“Store quite big offering good range of fashion for all, as well as household/home items, seasonal goods, footwear. Free parking available in front of store. Self service booths on right hand side with device to detach security tags. Had to visit store after ordering online order, only to find one item had security tag which had not been removed, prior to delivering to me (photo included).”

“Got some really nice custom built shelves from here. Never seen any like it. Extremely happy”

“We are so happy with our newly upholstered pieces. Fantastic speedy service, very reasonable pricing and excellent workmanship. I am really fussy and the chairs we had done came back exactly as I'd requested. Would highly recommend and we will be sending more pieces in soon!”

“Quality and style of the furniture speak itself. Lovely and spotless showroom they have and Turkish hospitality at its best. Prices are also very good compare to other furniture stores. They also provide free delivery service.”

“Very nice and big store. You'll find all the DIY products here”