Heathrow airport fashion in London

“Outstanding customer care. My wife and I were in the shop earlier this week and bought some items. Unfortunately we left one of our bags from a previous shop in the Superdry store and left it in there and got on a flight. I phoned the shop the following day and Bal (shop manager) informed me that she had the bag and it was safe. She very kindly posted it to us recorded delivery the following day at no cost. Bal, thank you so much, my wife was so upset that she left her bag which had some expensive items in it. Your customer care is at the highest level, which led me write this review. Superdry are lucky to have such a fantastic manager. Thank you!”

“I pass by this morning ( around 6am Sunday 10th of February 19 ) I’ve been help by a polish lady, she was amazing, she gives me a wonderful experience, her products knowledge was excellent, she was friendly and accessible.”

“The shop is always set up to elevate the customer experience with shopping. The latest bags are displayed in the shop creating excitement for guest to engage with the staff on the product. I like the details and choice of color options that is provided at this location.”

“Extremely professional and friendly welcome. Thanks to the whole team !”

“I would recommend this place without a doubt,food was tasty prices were very good and the service was perfect”

“The one! Love Gucci! Plus this location is useful when on a quick weekend/week away and you need to pick up any last minute products or accessories.”

“Very positive experience at Burberry T5... in particular, the quick flexibility of Melissa Wong and Tim. I’m traveling with wife and children and noticed - at the airport - that I had not brought a jacket... less than 2 hours before boarding to Sweden. Melissa quickly showed all options that were travel practical and when we found the perfect one - they did not have it in the right size. It took less than 15 minutes for the team to bring the right size from another terminal store. She and her colleague Tim treated the children with such great care and made what is usually a boring experience to children quite fun... Thank you Melissa!”

“Since my flight was at the last minute, I wasn't able to look at it slowly, but they sensed that I was in a hurry and responded quickly. The store was very clean, and I was able to purchase the watch I wanted at the duty-free price.”

“Always enjoy popping by when travelling. Staff are warm and friendly”

“The good smell of high quality leather bags is very inviting”

“expectional customer service at this airport location. easy, fast and attentive. i wish they have more stock items at heathrow like their stores in London central.”

“Decent range of items. They also have changing rooms and a stock room in case they don't have your item. Items are also discounted from VAT which is nice. I was served by a friendly member of staff (Qasi) who helped me select some items. The store should be bigger given how popular it is .”

“Been here twice now (first time I had to purchase a weeks worth of clothes as I brought my wrong bag for a flight to Abu Dhabi), both times have been exceptionally good, unfortunately I don't have their names but there was a gentleman sales assistant that has always gone above and beyond even today finding me by my gate to check whether I had a Heathrow rewards number for the points. I will always recommend Lacoste in Terminal 4 heathrow and make an effort to purchase all of my odds and ends here when flying. Thanks, Dean”

“I frequently fly out through Heathrow Terminal 3 & I always stop by the Gucci boutique for last minute gifts. While they unfortunately do not have any of the beautiful clothing to offer, they have a nice variety of accessories. I have not had a single bad experience here & the customer service is consistently outstanding. The associates are all kind, patient, and extremely professional.”

“This boutique is very well laid out, high quality of staff knowledge and customer service. The position is just left of the security checks on the top floor. This is all about Whisky. Good whisky. And worth passing by before flying.”